5 Using Out-of-Box Templates

This chapter provides details on the out-of-box ticket templates shipped with the HP Service Manager Connector based on the out-of-box Service Manager IncidentManagement WSDL. The ticket templates specify the mappings between Enterprise Manager incident attributes and HP Service Manager ticket attributes.

This chapter covers the following topics:

• Out-of-Box HP Service Manager Templates

• Reading and Mapping Ticket Templates

• Customizing Ticket Templates

• Exporting the Ticketing Template Files

• Modifying Ticket Templates

• Custom Template Examples