1. Unsolicited Alarm and Information Messages Reference
  2. UAM and UIM Troubleshooting Procedures
  3. UAMs
  4. 0349 - SEAS Unavailable

0349 - SEAS Unavailable

This message indicates the EAGLE 5 ISS system is unable to communicate with the SEAS subsystem.

Example 
RLGHNCXA21W 00-02-07 11:02:30 EST  EAGLE 35.0.0
*C 0100.0349  *C  SEAS SYSTEM         SEAS unavailable

Alarm Level: Critical

Recovery

  1. Enter the following command to determine the status of the OAP(s):
    rept-stat-seas

    Following is an example of the output: 

    RLGHNCXA03W 00-04-17 14:59:11 EST  EAGLE 35.0.0
                         GPL        PST         SST           AST
---------------------------------------------------------------------
SEAS SYSTEM                         IS-ANR      Restricted    -----
TDM TRM           6                 IS-NR       Active        -----
TDM TRM           9                 IS-NR       Active        -----
OAP              A    220-001-000   IS-NR       Active        -----
OAP              B    -----------   OOS-MT      Isolated      -----
X25 Link         A1                 IS-NR       Active        -----
X25 Link         B1                 OS-MT       Fault         -----
SEAS SYSTEM  ALARM STATUS = *C 0349  SEAS unavailable
OAP A        ALARM STATUS = No Alarms.
OAP B        ALARM STATUS = ** 0341 OAP unavailable
X25          ALARM STATUS = No Alarms.
X25          ALARM STATUS = ** 0358 LSMS Q.3 association unavailable
X25 A1 PVCs IS-NR   = 1,2,3
X25 A1 PVCs OOS-MT  = ---
X25 B1 PVCs IS-NR   = ---
X25 B1 PVCs OOS-MT  = 1,2,3
Command Completed.

    Refer to the Commands Manual to interpret the output.

  2. If the OAP(s) are out-of-service, check the physical connections.
    See the Installation Manual for more information about these system components. If the connections are firmly seated, test and if necessary, replace the modem.
  3. If 0341 OAP unavailable is displayed, follow recovery procedure 0341 - OAP Unavailable.
  4. If 0342 SEAS UAL unavailable is displayed, follow recovery procedure 0342 - SEAS UAL Unavailable.
  5. If 0343 SEAS X.25 Link unavailable is displayed, follow recovery procedure 0343 - SEAS X.25 Link Unavailable.
  6. If 0345 All SEAS UAL sessions unavailable is displayed, follow recovery procedure 0345 - All SEAS UAL Sessions Unavailable.
  7. If 0350 OAP terminals inhibited is displayed, follow recovery procedure 0350 - OAP Terminals Inhibited.
  8. Check for any fuse alarms on the Fuse and Alarm Panel in the OAP frame.
    There are two 7.5 amp fuses for each OAP. The fuses for OAP1 are marked “Fuse 1A” and “Fuse 1B”. The fuses for OAP2 are marked “Fuse 2A” and “Fuse 2B”. If there is a fuse alarm, replace the fuses for the OAP that is unavailable. Also, make sure the two 10 amp breakers are not tripped.
  9. Enter the following command to verify the status of the other serial port devices:
    rept-stat-trm

    Example of the output: 

    RLGHNCXA03W 00-02-07 09:50:17 EST  EAGLE 35.0.0
TRM  PST            SST           AST
1     IS-NR          Active        -----
2     IS-NR          Active        -----
3     IS-NR          Active        -----
4     OOS-MT-DSBLD   MANUAL        -----
5     IS-NR          Active        -----
6     IS-NR          Active        -----
7     IS-NR          Active        -----
8     IS-NR          Active        -----
9     IS-NR          Active        -----
10    IS-NR          Active        -----
11    IS-NR          Active        -----
12    IS-NR          Active        -----
13    OOS-MT-DSBLD   MANUAL        -----
14    OOS-MT-DSBLD   MANUAL        -----
15    OOS-MT-DSBLD   MANUAL        -----
16    OOS-MT-DSBLD   MANUAL        -----
Command Completed.
    Refer to the Commands Manual to interpret the output.
  10. Enable the terminal port with the following command:
    rst-trm:trm=x

    where x is the serial port number. If this action corrects the problem, you are done with this procedure.

  11. Enter the following command to inhibit the unavailable OAP terminal displayed in the output from 1:
    inh-trm:trm=x
    where x is the port number.

    Note:

    The force parameter is required for the last OAP terminal inhibited.
  12. If the problem persists, enter this command to reset the OAP:
    init-oap:oap=x

    where x is the OAP to be initialized. Verify that the OAP comes back in-service within five minutes and the system clears the alarm. If this clears the alarm, continue with 14.

  13. Enter the following command for the inhibited OAP terminal:
    chg-trm:trm=x:type=none

    where x is the port number.

  14. If the problem is still not corrected, reseat the TDM card.
    If the OAP still does not respond, replace the TDM card. Refer to the Maintenance Manual, Appendix A, Card Removal/Replacement Procedures.
  15. Enter the following command for each OAP terminal inhibited:
    chg-trm:trm=x:type=oap

    where x is the port number.

  16. Enter the following command to return the OAP terminals to the in-service state:
    alw-trm:trm=x

    where x is the port number.

  17. If the problem persists, contact the SEAC to test from their equipment to the local X.25 equipment.
  18. If the OAP is still not available, contact My Oracle Support (MOS).