Order Broker Integration

Order Broker: Integration with the Order Broker module in Locate supports fulfilling orders across the enterprise.

Use the Order Broker integration to:

• broker backorders: automatically send backordered lines to the Order Broker module in Locate, so the orders can be assigned to store locations for fulfillment.

• receive retail pickup or delivery orders from Locate: receive and fulfill orders in CWSerenade that originated in an external retail location.

• send ship-to-store orders to Locate: ship orders to an external retail location for customer pickup if the merchandise is not already available at that location.

• send store pickup orders to Locate: notify an external retail location that has inventory available that a customer will pick up an order.

Version compatibility: Release 5.0 of CWSerenade is compatible with release 5.0 or higher of Locate. Integration with release 3.0 or 3.1 of Locate is also supported, although features added since that release, such as the ability to send held orders to Locate, are not available.

For more information: See:

• Locate Order Broker Integration Overview for background on integration between Locate and CWSerenade

• Locate/CWSerenade Configuration (Order Broker) for required setup in CWSerenade

• the Locate Operations Guide (release 5.0 or higher) or Integrator’s Guide (release 3.0 or 3.1) for details on each request and response message, as well as details on logging and troubleshooting in Locate

• the Locate online help for step-by-step instructions on populating the Locate database and on scheduling item and inventory imports

For information on Order Broker processing in CWSerenade, see:

• Brokered Backorders

• Retail Pickup or Delivery Orders

• Ship-to-Store Orders

• Store Pickup Orders

• Troubleshooting the Order Broker Integration

• Sample Order Broker Messages

• Order Broker Status Summary Table

• Working with Order Broker (WOBR)