Contents
- Title and Copyright Information
- Preface
- 1 What's New in this Release
- 2 About Siebel Self Service
- 3 Setting Up Siebel Self Service
- 4 Configuring Siebel Self Service
- Configuring Siebel Self Service
- About Configuring Siebel Self Service
- About Configuring Oracle Knowledge for Siebel Self Service
- Configuring Siebel Self Service for Oracle Knowledge
- Configuring Siebel Self Service
- Configuration Tools for the Siebel Self Service Web Site
- Setting Up the Applet for Twitter
- Setting Up Customer Satisfaction Surveys
- Setting Up Autocreation of Attachments for Siebel Self Service
- 5 Administering Siebel Self Service
- Administering Siebel Self Service
- About Administering Siebel Self Service
- About the Security Framework for Siebel Self Service
- Administering Navigation Links
- Process of Administering Web Access
- Configuring the Applets for Program Information
- Setting Up the Knowledge Base for Siebel Self Service
- Process of Setting Up Office Locations
- About Email Notifications
- Setting Up Information for Email
- Process of Administering Service Requests
- Setting Up Service Request Entitlements
- Process of Setting Up Email Notifications
- Setting Up Email Notification for Siebel Self Service
- Enabling Component Groups and Policies for Email Notifications
- Designating Customers for Email Notifications
- Changing Parameters for Generate Triggers Component
- Starting the Task for Generate Triggers Component
- Changing Parameters for Workflow Monitor Agent Component
- Starting the Task for Workflow Monitor Agent Component
- Setting Up Asset Management
- Administering Customer Satisfaction Surveys
- 6 Using Siebel Self Service
- Using Siebel Self Service
- Managing User Profiles on the Siebel Self Service Web Site
- Accessing the Siebel Self Service Web Site
- Obtaining Program Information on the Siebel Self Service Web Site
- Contacting the Web Site Host
- Accessing Twitter on the Siebel Self Service Web Site
- Managing Service Requests on the Siebel Self Service Web Site
- 7 Workflows for Siebel Self Service
- Workflows for Siebel Self Service
- Workflows for Registration
- Workflows for Interview Sessions
- OPA Integration Workflow
- OPA Integration Sub Workflow
- OPA Interview Service Main Workflow
- OPA Get PreSeed Data Workflow
- OPA Interview Service Sub Workflow
- OPA Process Submit Data Workflow
- OPA End Interview Workflow
- OPA Get Meta Data Service For PUB Sample Intake Contact Workflow
- OPA Metadata Service - CheckAlive Workflow
- Workflows for Cases
- 8 Siebel Self Service for Communications, Media, and Energy
- 9 Siebel Self Service for Automotive
- Siebel Self Service for Automotive
- About Siebel Self Service for Automotive
- Differences Between Siebel Self Service and Siebel Self Service for Automotive
- Features in User Interface for Siebel Self Service for Automotive
- Dealer Locator
- Inventory Search for Vehicles
- My Profile View
- My Vehicles View
- Preventive Maintenance
- Visibility of Preventive Maintenance Actions to Customer
- Vehicle Registration
- Service Requests
- Service History
- Administering Siebel Self Service for Automotive
- Activating Vehicle Registration Workflows
- Sharing Preventive Maintenance Documents with Customers
- 10 Using Siebel Public Sector Self Service
- Using Siebel Public Sector Self Service
- About Siebel Public Sector Self Service
- Determining Benefits Eligibility on Siebel Public Sector Self Service
- Roadmap for Integrating Oracle Policy Automation With Siebel Public Sector Self Service
- Process of Preparing Oracle Policy Automation Integration
- Process of Integrating Oracle Policy Automation in Siebel
- Showing the Oracle Policy Automation Interview in Siebel Public Sector Self Service
- Control Types for Integrating Oracle Policy Automation
- Custom Properties for Control Types
- Custom Properties for Entities
- Manifest Files for View and Applet of OPA Interview Service
- Managing Applications on Siebel Public Sector Self Service
- Managing Cases on Siebel Public Sector Self Service
- 11 Business Services for Oracle Policy Automation
- Business Services for Oracle Policy Automation
- OPA Interview Framework Service
- AddPropertiesToPropertySet Method
- AddSoapHdrFilter Method
- CacheSessionId Method
- ChangePropertysetType Method
- Clearflags Method
- ConvertSiebelIntObjToStartInterviewReqIntObj Method
- ErrorHandling Method
- Get Action Method
- GetAdminMappingInfo Method
- GetAdminMappingInfoAndCache Method
- GetCachedIO Method
- GetPropertySet Method
- HasRequestSent Method
- InvokeWorkflow Method
- PopulateOutPutProperties Method
- Prepare Request Method
- PrepareRequestAfterSubmit Method
- PrepareRequestGetInputData Method
- PrepareRequestGetSeedData Method
- PrepareRequestInvestigateWithPrevScreen Method
- PrepareRequestStartInterview Method
- ProcessResponse Method
- SetErrors Method
- SetSearchSpecToSiebelMsg Method
- ShowErrors Method
- PUB OPA Utilities Service
- Metadata Filter Service