Cust (Customer number)

A number assigned by the system to identify the customer who is placing the order or requesting a catalog.

Numeric, 9 positions; display-only, assigned by the system.

Ship To (Ship To customer number)

A number that identifies this customer's shipping address.

The system adds the shipping address to the Customer Ship To table under the customer number (Sold To Customer number) and a suffix (Ship To Customer number).

For example, a customer places an order and requests that you ship the order to his business address. If the customer's customer number is 13248, the customer's office address (shipping address) would be filed under number 13248-001.

The customer calls back and places another order, but asks you to ship the order to his beach house.

You can select Cust Ship To to scan for this address. Only the customer's office address is listed in the pop-up window. Once again, you can add the new shipping address by selecting Create. The system will file the shipping address under number 13248-002.

Numeric, 3 positions; optional.

Name/Address

The address where you are shipping this order. The address includes this information:

Company name

The name of the company to receive the order, if available. The shipping address must contain either the company name or customer name.

Alphanumeric, 51 positions; display-only.

Customer name

The name of the customer to receive the order. The name consists of the prefix (such as "Mr.", "Mrs.", "Dr.", etc.), first name, last name, and suffix (such as "Jr.", "M.D.", etc.).

Alphanumeric, 51 positions; display-only.

Address

The delivery address, which is made up of the street, city, state, and postal code

Alphanumeric, 50 positions; display-only.

Order#

A number to identify an order.

Numeric, 8 positions; display-only, assigned by the system.

Ship-to number (unlabeled field to the right of the Order#)

A number to identify the shipping address.

Numeric, 3 positions; display-only, assigned by the system.

Sold-to (Sold-to customer number)

A number to identify the customer who places the order or requests a catalog.

Numeric, 9 positions; display-only, assigned by the system.

Customer name

The full name of the person to whom you are shipping the order, which may include:

Prefix

The customer's title, such as "Mr.", "Mrs.", "Dr.", etc.

Alphanumeric, 3 positions; optional.

First name

The customer's first name.

Alphanumeric, 15 positions; optional.

Initial

The initial of the customer's middle name.

Alphanumeric, 1 position; optional.

Last name

The customer's last name.

Alphanumeric, 25 positions; required if you do not enter a Company.

Suffix

The suffix to the customer's name, such as "Jr.", "III", "M.D.", etc.

Alphanumeric, 3 positions; optional.

Company

The name of the company to which you are shipping the order.

Alphanumeric, 30 positions; required if you do not enter a customer name.

Address

The full address to which you are shipping the order.

Address line #1

The street address. This is the primary delivery address.

Shipping to a Post Office Box

To ship to a Post Office Box, enter POST OFFICE BOX, POST BOX, or any variation of PO BOX (with or without spaces or non-alphabet characters, such as P.O. BOX), and the box number in the customer’s street address. During order processing, the system validates that the carrier can ship to a post office box (as defined in the Ship Via table).

Example: Enter P.O. Box 9999 in the Street field to indicate delivery to a post office box instead of a home or company address.

Note: If you type POST OFFICE BOX, POST BOX, or any variation of PO BOX in the customer’s street address during order entry or through the Order API, the system automatically selects the PO box field for the customer. However, if you remove this text from the customer’s street address, the system does not automatically unselect the PO box flag.

Note: When you create a customer outside of order processing, you need to select the PO box field manually.

Alphanumeric, 32 positions; required.

Address lines #2-#4

(unlabeled fields under the Address field): Additional lines for you to enter address information.

Alphanumeric, 32 positions each line; optional.

Apt/Suite (Apartment/Suite)

The apartment, suite, rural route or floor number for this address, if any.

This information prints next to the primary street address on labels.

To enter an apartment or suite address

1. Enter APT for an apartment or STE for a suite.

2. Press the space bar once.

3. Enter the number.

Alphanumeric, 10 positions; optional.

Postal code

The postal or zip code for the shipping address.

Required? A postal code is required only if the Require postal code? flag for the country is selected; see Setting Up the Country Table (WCTY).

Default city and state? If the system control value Use Zip/City/State Defaulting? (B13) is selected, you can enter just the postal code to have the system default the associated city and state.

Postal code validation: If a postal code is required, it is validated against the Zip/City/State (Postal Code) table; see Setting Up the Zip/City/State (Postal Code) Table (WZIP).

External validation: The system calls a user-defined program to validate postal codes if the External Postal Code Validation (E62) system control value selected.

Tax rates: The Postal Code table includes valid postal code/city/state combinations, and may also contain tax rates. You can purchase a listing of the valid combinations from your post office or you can enter each postal code/city/state combination manually.

SCF/ship via validation: If you enter a postal code and the Perform ship via edit? flag for the country is selected, the system validates the SCF/ship via combination against the SCF Ship Via table when you complete the order; see Working with SCF/Ship Via Values (WSHV).

Alphanumeric, 10 positions; required or optional based on country.

City

The city to which you are shipping the order.

Alphanumeric, 25 positions; required.

St (State)

The state or province where you are shipping the order.

Defined where? State codes are defined in and validated against the State table, accessible through the Work with Countries menu option; see Setting Up the Country Table (WCTY).

Required? A state is required only if the Require state? flag for country is selected. See Setting Up the Country Table (WCTY).

SCF validation: If the Require postal? flag for the country is selected, the system validates that the state you enter is assigned to the SCF associated with the postal code. See Working with SCF Codes (WSCF) for background.

Alphanumeric, 2 positions; required or optional based on country.

Ctry (Country)

The code for the country where the order is shipping. Country codes are defined in and validated against the Country table.

The Default Country for Customer Address (B17) system control value, if any, defaults here; but you can override this value.

Alphanumeric, 3 positions; required.

Delivery

A code to identify an address as a business or residence. This code is used to calculate shipping charges for shippers that use rate tables, such as UPS.

Valid values are:

• Business

• Residence

• No distinction between business and residence (not a valid delivery code for a UPS shipper)

The system uses this logic to default a delivery code to a customer address on an order:

• The system defaults the delivery code from the postal code on the address.

• If there is no delivery code for the postal code on the address, the system defaults the delivery code from the Customer table.

• If there is no delivery code in the Customer table, the system uses the Default Delivery Code for New Order Entry Customers (D13).

Required.

Rent

Indicates whether to include the customer's name in lists that you rent. Valid values are:

• selected = You can rent this customer's name.

• unselected = You cannot rent this customer's name.

The Default Rent Name (D11) setting defaults here, but you can override it.

Note: Not on the Change or Display Customer Ship-to screens.

Mail code

This code indicates when, and under what circumstances, you can send mail to this customer. Mail codes are defined in and validated against the Mail/Call Code table; see Working with Mail/Call Codes (WMCC) Not to be confused with the Mail flag.

If you do not enter a mail code at the Create Customer Ship To screen, the system will default in the value from the Default Mail Name (D10) system control value.

Note: Not on the Change or Display Customer Ship-to screens.

Alphanumeric, 3 positions; optional.

Call code

This code indicates when, and under what circumstances, you can call the customer. Call codes are defined in and validated against the Mail/Call Code table; see Working with Mail/Call Codes (WMCC).

Note: Not on the Change or Display Customer Ship-to screens.

Alphanumeric, 3 positions; optional.

Country code

The international telephone code associated with this country.

For example, the country code for France is 33. You must enter this code plus the city code before the telephone number to place an international telephone call.

Numeric, 3 positions; display-only.

Telephone numbers

The daytime, evening and third (fax or mobile) telephone numbers associated with this shipping address.

Note: The Third Phone Number Type (L53) system control value determines whether the third phone number is labeled the Fax or Mobile number.

Phone number format: You can define a telephone number format to map to the phone numbers operators enter into the system. Telephone number formats are defined by arranging numbers and special characters such as hyphens and parenthesis in the same order and position as the numbers in a telephone number would display. When an operator enters a phone number, the system compares the number of numeric characters in the phone number with the telephone number formats you have defined. In order to match a format, the phone number must have the same number of numeric positions as a telephone number format. If the system cannot find a match, the phone number does not map to a telephone number format and displays as it was entered by the operator.

Example:

An operator enters a phone number containing 10 numbers: 5085550100.

The telephone number format used in the United States to represent an area code, local exchange and local phone number is: (508) 555-0100.

When an operator enters a phone number containing 10 numbers (as in the example), the phone number displays so that the first 3 positions are in parenthesis and a hyphen is between the sixth and seventh numbers, regardless of how the operator entered it into the system. If an operator enters a phone number containing 6 numbers, for example 5550100 and no format exists for 6 numbers, the phone number would display as it was entered. (5550100). See Setting Up the Country Table (WCTY).

The system calls a user-defined program to validate phone numbers outside of Order Management System if you have selected the External Validation for Phone Number (E64) system control value.

Alphanumeric, 14 positions each field; optional.

E-mail address

The customer’s email address. See Email Address Validation for an overview of how the system verifies that your entry is formatted correctly.

Alphanumeric, 50 positions; optional.