Updating the Email Address for a Project or Shell

After the system is installed, a dedicated email address is specified for the company. When a project or shell is created, the system assigns a unique identifier to it. The system combines the dedicated email address and the shell identifier and creates the Project Mailbox. The shell email address appears on the Options tab of the shell Details page.

The Project or Shell Administrator can define the project email address to create a more meaningful name that is related to the project.

The existing format for an email address in Prefix pattern is: <PID>-<Configurator email>@<Domain>.

The existing format for an email address in Suffix pattern is: <Configurator email>@<Domain>+<PID>@<Domain>.

The string that you enter in the Email Address field is prefixed/suffixed to the project email address based on the Unifier Configurator settings. By default, the system generates the "<PID>" and places it as the first part of the project email address.

You can change the project email address at any time; however, the system retains the emails belonging to a previous mailbox of the shell in the new mailbox.

The following explains the rules for naming an email address:

Must be alphanumeric.
Can include non-ISO characters.
Cannot contain more than 170 characters.
Cannot include the at (@), plus (+), or dash (-), symbols.

The following characters are not acceptable for the <PID>: / \( ) ~ ! @ # $ % ^ & * { | , ; " < > ' } + - : ? space characters = [ ].

Note: For an existing shell, the input box for Email address cannot contain zero (0) because internally the system uses zero (0), at the time of creating the shell, to populate the Project ID (<PID>_). As a result, zero (0) is not a valid input for the Email Address field.

To update the email address:

Go to the shell tab and switch to Admin mode.
In the left Navigator, select the shell name.
Click the more menu option (the three horizontal dots icon next to My Dashboard) and select Details.
In the Details window, select the Options tab.
In the Email Address field, enter the new label that you want to use as part of the email address.
For example, the system automatically assigns the Project Number as the customized label. You might want to replace this label with the Project Name.
Click Save.

See Also