Understanding Employee Directory Assistant
The Employee Directory Assistant is part of the Employee Digital Assistant. PeopleSoft assistants, or skills, are computer programs that simulate a simple conversation between a digital devise and the user. The Employee Directory is a program designed to assist requestors with searching for employee contact information from the Company Directory using a conversational interface.
The Employee Directory Assistant supports retrieving Company Directory information, as shown in this table:
|
Company Directory Information |
Examples of Use Cases |
|---|---|
|
View profile |
Who is <name> Show <name> |
|
View manager |
Who does <name> report to Who is <name’s> manager |
|
View direct reports |
Who reports to <name> Get <name’s> direct reports |
|
View phone number |
What is <name’s> phone no Show <name’s> phone |
|
View work address |
Where does <name> work Where does <name> work |
|
View job code or position |
What is <name’s> job code What is <name’s> position |
|
View contact details |
Show <name’s> contact details How do I contact <name> |
|
View email address |
What is <name’s> email address Get email address of <name> |
PeopleSoft uses the Oracle Digital Assistant (ODA) platform for interacting with users to help them perform certain tasks and is available for both desktop and mobile users. For more information about ODA, see Using Oracle Digital Assistant.
These videos provide an overview of the Employee Directory Assistant feature:
Video: PeopleSoft Digital Assistant Technology and Extensibility
Video: PeopleSoft Employee Directory Assistant
Video: Image Highlights, PeopleSoft HCM Update Image 33: Company Directory Assistant
Video: Image Highlights, PeopleSoft HCM Update Image 35: Chatbot Updates–Twilio channel and WebSDK Update
PeopleSoft enables you to use the Employee Directory Assistant using the following mediums:
Web-based channel
Access the Employee Directory Assistant within the PeopleSoft application using the web [see (Web-Based Channel) Using Employee Directory Assistant].
Twilio-based text channel
Use a text application form to access the Employee Directory Assistant [see (Twilio-Based Text Channel) Using Employee Directory Assistant].
Although the conversation logic, support, and PeopleSoft authentication is the same between both the web-based and Twilio-based text channels, it is important to understand the differences between the two mediums.
|
Web-Based Channel |
Twilio-Based Text Channel |
|
|---|---|---|
|
Channel (medium of accessing the Employee Directory Assistant) |
Access through the PeopleSoft web application. |
Access through a text application client using a standard company registered number for the Employee Directory Assistant. |
|
User Experience |
Uses a browser. Richer user experience, uses a card layout with ability to select push buttons for actions. Quick replies through postback actions (easy replies). |
Supports text only and, in some cases, hyperlinks (dependent on the text client). Selecting an action is provisioned by numbering the actions or result sets and the user is expected to enter a number for the corresponding action or selection. |
|
Branding |
Provides branding of the client used to interact with the Employee Directory Assistant. |
No branding—look and feel of the client comes with pre-delivered client. |
The Employee Directory Assistant also uses these tools:
PeopleSoft PICASO
PeopleSoft Intelligent Chatbot ASsistant from Oracle (PeopleSoft PICASO) is a consolidated, single-point access chatbot where your employees can ask questions spanning multiple PeopleSoft applications like Absence, Benefits, Employee Directory, Expenses, North American Payroll, and more. For information on PeopleSoft PICASO, see Understanding PeopleSoft PICASO.
REST API
With Tools 8.59, the digital assistant services (such as Absence, Employee Directory, and so forth) are REST API enabled to manage the Oracle Digital Assistant instances. For information on REST API, see Understanding REST API Endpoints for PeopleSoft and Understanding REST API Endpoints for PeopleSoft Employee Directory (employeedirectory).