Utilize a sophisticated and robust application framework to configure business rules and automate processes—all from within a single application. This DevOps framework orchestrates the delivery of application updates at near zero downtime, aligning to your corporate IT policies.
Siebel CRM offers almost unlimited configuration capabilities. Configure Siebel CRM applications from anywhere by using a browser and Siebel Web Tools. Developers can use Workspaces, a sandbox that lets you develop and test configurations without affecting other users.
Developers can use Workspaces to support parallel application development. Many developers can work on the same objects at once, with full versioning mechanism and governance to track changes. Ensure maximum productivity with a flexible, hierarchical framework for building features and releases.
Test automation interfaces optimize your applications testing process. Eliminate many of the well-known pain points intrinsic to generic test automation technologies. Create test suites using intuitive click-to-record features and execute test runs with the flexibility of data-driven dynamic testing. It’s a complete, lights-out, automated testing solution.
Allow administrators to review details about when and how often users are accessing all parts of a Siebel CRM application. Use the collected data with analytical tools to improve productivity, onboarding, adoption, and user experience.
In addition to many options for UX customization, Siebel CRM supports customized business rules, scripting, and workflows. Define your custom business processes and orchestrate business services between your front-office CRM and back-office (ERP) applications.
Integrate Siebel CRM with Oracle Intelligent Advisor to easily automate business processes, rules, regulations, and policies. Deliver up-to-date, accurate advice within business processes across all applications. Read more about Oracle Intelligent Advisor
Configure and access analytics dashboards and transactional reports in various formats—at extreme scale and across all devices—with complete integration to Oracle Analytics Server and Publisher.
Easily integrate Siebel CRM with external systems by sending outbound/inbound REST or SOAP requests. This enables Siebel CRM to be part of a larger application ecosystem, facilitating highly automated processes for customer data handling. Find out more about Siebel Integration
Synchronize data between your Siebel CRM database and your Microsoft Exchange Server. Synchronize contact, calendar, and task data to improve end user productivity.
SBI Card
1,300business rules
Implemented using Oracle Intelligent Advisor to improve agility.