Oracle monitors and manages the Oracle Private Cloud at Customer infrastructure components, including the physical compute node hardware, network switches, power distribution units (PDUs), Oracle Integrated Lights Out Manager interfaces (ILOMs), and the storage. For this purpose, Oracle uses the Oracle Advanced Support Gateway, a physical machine installed inside the base rack. (In a scale configuration with InfiniBand fabric, the gateway is installed in the external storage rack.)

The support gateway requires connections to three networks: the appliance internal maintenance network, the customer data center network, and the external administration network. The support gateway hosts a separate custom instance of Oracle Enterprise Manager, which is accessed remotely by Oracle Cloud Operations only. It allows Oracle to perform administration and support tasks remotely, which would otherwise require on-site intervention.

Through its internal connections the Oracle Advanced Support Gateway can detect hardware and configuration issues, which it forwards to Oracle in the form of alerts. The entire system is integrated with Oracle Auto Service Request, allowing the support gateway to automatically raise a priority service request that includes all the relevant diagnostic data. This process considerably speeds up system serviceability.

If Oracle Private Cloud at Customer is combined with an Oracle Exadata Cloud at Customer system, a single support gateway is used to monitor and manage both systems. The support gateway works with multiple Oracle Exadata Cloud at Customer systems, if required, but supports only one Oracle Private Cloud at Customer environment.

The Oracle Advanced Support Gateway documentation can be found at https://docs.oracle.com/cd/E41177_01/index.html.