Make sure that all preparations for the installation of Oracle Private Cloud at Customer have been completed before the installation team arrives. This includes physical preparation, such as power and network, as well as logical preparation, such as IP address assignment, DNS entries, and firewall modifications to allow Oracle to reach the Oracle Advanced Support Gateway. Failure to complete all preparation tasks may result in long delays in implementation and multiple on-site visits by the installation team.
When your Oracle Private Cloud at Customer hardware arrives, a team of Oracle customer support engineers will set up the hardware, and install and configure the Oracle Advanced Support Gateway. More specifically:
An Oracle Field Service engineer will set up and configure the hardware.
An Oracle Advanced Customer Support (ACS) engineer will install and configure the software.
A member of the Oracle Gateway Team will set up and configure the Oracle Advanced Support Gateway.
When the system is up and running, the ACS engineer validates the installation and completes your Oracle Private Cloud at Customer order. The designated Oracle Cloud Account administrator on your team receives a welcome email message. The email contains the links and credentials required to log in to your new Oracle Cloud Account for the first time.