Cloud Administrator tasks are the responsibility of Oracle. They include infrastructure monitoring, the creation of user roles and accounts, and fundamental setup operations to make the Self Service Portal and virtualized storage, network and compute resources available for further configuration and usage.
Customer Administrators interact with the Oracle Cloud Administration team through the opening of Service Requests in the Oracle Support portal. Service requests may be opened for the following functions:
create, modify or delete networks and VLAN interfaces
create, modify or delete repositories, LUNs and NFS shares
create, modify or delete VM zone groups or move compute nodes between zone groups