C Troubleshoot

This topic describes common problems that you might encounter preparing data in Oracle Analytics Cloud and explains how to solve them.

Topics:

• Troubleshoot General Issues

  • I can’t sign in

  • I'm having trouble resetting my password

  • I can’t access certain options from the Home page

  • I see a performance decrease when using Mozilla Firefox

  • I'm having trouble uploading data from a spreadsheet (XLSX) exported from Microsoft Access

  • My analysis or workbook times out

  • Search results on the Home page don't include the data I'm looking for

  • I need to provide a HAR file for a Service Request

  • I need to provide client script error details for a Service Request

  • Users encounter an authentication error after approximately 100 seconds when using the MS Power BI Connector

• Troubleshoot Configuration Issues

  • I can't access options in the Console

  • I can’t upload my snapshot

• Troubleshoot Indexing

  • A home page search returns no results

  • A home page search returns too many or duplicate items

  • Expected items are missing from search results