Troubleshoot Mobile

Here are some questions you might encounter when using your mobile device.

• I need to reset my passcode
• I can't view a file when I have Viewer rights in a shared folder
• I can't view a file that I downloaded
• I’m having trouble viewing a video
• I can't find my downloaded files on my device
• My file didn't sync in the Android app
• I got an error when transferring a file during sync in the Android app
• My edits don't appear in a file I synchronized on my Android device
• What do I do if my device is lost or stolen?