Troubleshoot Mobile
Here are some questions you might encounter when using your mobile device.
- I need to reset my passcode
- I can't view a file when I have Viewer rights in a shared folder
- I can't view a file that I downloaded
- I’m having trouble viewing a video
- I can't find my downloaded files on my device
- My file didn't sync in the Android app
- I got an error when transferring a file during sync in the Android app
- My edits don't appear in a file I synchronized on my Android device
- What do I do if my device is lost or stolen?