Table of Contents Table of Contents Title and Copyright Information Preface Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities What Application Version Is Supported? Workflow to Create and Add a Zendesk Adapter Connection to an Integration 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection Create a Connection Configure Connection Properties Configure Connection Security Test the Connection Upload an SSL Certificate 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page Trigger Conditions Page Invoke Action Page Invoke Operations Page Summary Page 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents Synchronize ServiceNow Incidents and Attachments with Zendesk