Creating Alert Types

Using Alert Types, you can analyze the types of issues that users encounter during the business cycle and make changes to prevent them in future cycles.

You can define Alert Types that contain procedures which capture critical information and assign key personnel for issue resolution.

To create an alert type:

1. On the Home page, click Application, then click Configuration and then click Alert Types tab on left.
   
   
2. Click New (+) and enter the necessary information.
   
   
   • Setting Alert Type Properties
   • Specifying Alert Type Instructions
   • Selecting the Alert Type Workflow
   • Assigning Alert Type Viewers
   • Adding Questions for Alert Types
   • Applying Alert Type Attributes
   • Viewing Alert Types