Home Cloud Cloud Applications B2C Service Oracle B2C Service Administer Set Up B2C Service Get started Review what's new Configure B2C Service Configure single sign-on Configure multiple interfaces Maintain and Update Common features and controls Manage service level agreements Create standard text and variables Track assets and products Organize information with products, categories, and dispositions Import and Export Data Import data Export report and dashboard data Use Element Manager on the Agent Browser UI Export and import workspaces Export and import guides Administer the Agent Browser UI Set up for staff members Assign permissions in profiles Create custom workspaces Improve Productivity Manage agent desktop Provide guided assistance Enable SmartAssistant for questions Enable SmartAssistant for agent responses Use business rules Administer Knowledge Advanced Configure Knowledge Advanced Enable Knowledge Advanced on Customer Portal Administer Intelligent Advisor Getting started with Intelligent Advisor Hub Manage access Deliver advice across multiple channels Deploy interviews Command-line tools to assist administration Administer Engagement Engine Overview of Engagement Engine Get started How chat widgets function with Engagement Engine Commonly deployed rules Administer Oracle Messaging Overview of Oracle Messaging Add channels Set up routing questions Generate a QR code
