Table of Contents

• About the REST APIs
• All REST Endpoints

Get Started

• Quick Start
• Learn More
  • Work with your REST Client
  • Configure Cross-Origin Resource Sharing
• Reference
  • About Agent Tokens
  • About Service Settings
  • About Establish Sessions
  • Status Codes
  • Supported Data Types
  • Supported HTTP Methods
  • Supported Media Types
  • Terminology
  • URL Path
• Change History

Tasks

• Agent Interactions
  • Accept an engagement assignment
  • Conclude an engagement
  • Create an automated agent session
  • Get agents and queues
  • Get reroute availability
  • Get system messages
  • Log off an agent session
  • Release an engagement
  • Request an engagement assignment
  • Reroute an engagement
  • Send a message
  • Set activity status
  • Set engagement property
  • Set interaction status
  • Update the properties of an engagement
• Consumer Interactions
  • Change activity status
  • Conclude an engagement
  • Create an engagement
  • Get engagement queue
  • Get queue statistics
  • Get system messages
  • Send a message