HTML Editor for Answers
You can use the HTML editor for answers to design creative and eye-catching answers. The default answer type is HTML.
The HTML editor's Content tab contains four subtabs (Question, Answer, Special Response, and Quick Preview) that you can use to create and preview content for answers. You can design your answer content using design mode or source mode.
In design mode, you can create dynamic, well-formatted answers without previous HTML experience. The HTML editor contains many of the same options available in basic word processing applications so you format your text and add graphics, links, and other common HTML features. You can also add links that reference other answers. In source mode, you can create answers using HTML source code. By default, the source mode editor displays your code in colored text to indicate structure and syntax. If you use the Agent Browser User Interface, you can integrate with Oracle Content Management (OCM) to include digital assets from OCM in your answers. See Integrating the Agent Browser UI with Oracle Applications.
For design mode to be available with the HTML editor, the HTML Design Mode permission must be selected in your profile. For source mode to be available with the HTML editor, the Source Mode permission must be selected in your profile.
Regardless of which mode you use to create answers, you can preview how the content diplays to customers on the customer portal from the Quick Preview tab.