If you want to use a different name and email address for
your mailing, such as a branded email address, you can do so by customizing
the message header.
By default, Outreach uses the name and email addresses specified in the outgoing email
settings of your default Outreach mailbox. By customizing the message header, when a recipient
views your mailing, the name and email addresses defined in the customized header are used
instead of those specified in the default Outreach mailbox.Note: Be sure to regularly
monitor mail received by the email addresses specified in your custom message header. If you
want replies to your mailing to be converted to incidents in
B2C Service, your mail administrator must configure SMTP forwarding from that mail account to an account
configured in
B2C Service. See
How Mailboxes Work.
Also note that when an email
message cannot be delivered, it usually results in a “bounce” error notification. Bounce
notifications are sent to the Envelope From/Bounce Address defined in the outgoing email
settings of your Outreach mailbox even if the message header is customized using the following
procedure. See Email Bounce Handling.
- On the Message tab of an open mailing, click Edit next to the From field.
The Customize From and Reply-To Headers window opens.
- Enter field information.
Customize From and Reply-To Headers Window
Field |
Description |
Mailbox |
Click this drop-down list and select a mailbox to change the mailbox from the
default. See How Email Works in Outreach and Feedback. |
From |
Enter the name and email address that you want
the message to appear from in the From text boxes. |
Name |
Enter the name you want the message to appear
from. |
*Email Address |
Enter the email address you want the message
to appear from. |
Reply-To |
Enter the name and email address that you want
the message to reply to in the Reply-To text boxes. |
Name |
Enter the name you want to appear as the reply-to
address. |
*Email Address |
Enter the email address you want to appear as the reply-to address. If you
use incidents, the Reply-To Address must match the Envelope From/Bounce Address unless
your own mail administrator has set up SMTP forwarding for this address to automatically
forward to the Envelope From/Bounce Address in the outgoing emails settings of your
mailbox. See the descriptions for outgoing email settings in Edit an Oracle-Managed Service Mailbox as well as Answer ID 1272 on our support site. |
Merge Field |
Click this icon to add merge fields to the from
name and address or reply-to name and address. |
Preview |
This section displays how the from and reply-to
addresses appear. |
- Click OK.