1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Resolving EPM Automate Issues
  4. Getting Help

Getting Help

If your issue persists after trying the preceding tips, seek help from Oracle Support. See Getting Help From Oracle.

Submit the following:

  • If you can sign in to your environment using EPM Automate:
    • Sign in to your environment.
    • Upgrade to the latest version of EPM Automate by running the upgrade command:

      epmAutomate upgrade

    • Check if your issue is resolved.
    • If your issue persists, create a Provide Feedback submission using the feedback command. Be sure to attach relevant EPM Automate-based script files that you are using. For example:

      epmAutomate feedback "ListFile command in example.ps1 failed" file=example.ps1

    • Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
      • Did this issue start after the latest monthly update?
      • Is this a critical outage?
  • If you cannot sign in to your environment using EPM Automate:

    Use the credentials you are using with EPM Automate to sign into the environment using a browser. If your sign in attempt fails, see Resolving Login Issues.

    If you can sign in using a browser, but not through EPM Automate:

    1. Use an Oracle Enterprise Performance Management Cloud screen to create a Provide Feedback submission. See Creating a Provide Feedback Submission for information on providing feedback from EPM Cloud screens.
    2. Generate the debug log file. To generate the log file attempt to start a new EPM Automate session using the -d option and direct the output to a file as shown in the following example:

      epmautmate login username password URL -d > fileName

    3. Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
      • Attach the debug log file that you generated.
      • Did this issue start after the latest monthly update?
      • Is this a critical outage?