Getting Help

If your issue persists after trying the preceding tips, seek help from Oracle Support. See Getting Help From Oracle.

Submit the following:

  • If you can sign in to your environment using EPM Automate:
    • Sign in to your environment.
    • Upgrade to the latest version of EPM Automate by running the upgrade command:

      epmAutomate upgrade

    • Check if your issue is resolved.
    • If your issue persists, create a Provide Feedback submission using the feedback command. Be sure to attach relevant EPM Automate-based script files that you are using. For example:

      epmAutomate feedback "ListFile command in example.ps1 failed" file=example.ps1

    • Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
      • Did this issue start after the latest monthly update?
      • Is this a critical outage?
  • If you cannot sign in to your environment using EPM Automate:

    Use the credentials you are using with EPM Automate to sign into the environment using a browser. If your sign in attempt fails, see Resolving Login Issues.

    If you can sign in using a browser, but not through EPM Automate:

    1. Use an Oracle Fusion Cloud Enterprise Performance Management screen to create a Provide Feedback submission. See Creating a Provide Feedback Submission for information on providing feedback from Cloud EPM screens.
    2. Generate the debug log file. To generate the log file attempt to start a new EPM Automate session using the -d option and direct the output to a file as shown in the following example:

      epmAutomate login username password URL -d > fileName

    3. Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
      • Attach the debug log file that you generated.
      • Did this issue start after the latest monthly update?
      • Is this a critical outage?