Getting Help
If your issue persists after trying the preceding tips, seek help from Oracle Support. See Getting Help From Oracle.
Submit the following:
- If you can sign in to your environment using EPM Automate:
- Sign in to your environment.
- Upgrade to the latest version of EPM Automate by running the upgrade command:
epmAutomate upgrade
- Check if your issue is resolved.
- If your issue persists, create a Provide Feedback submission using the feedback command. Be sure to attach relevant EPM Automate-based script files that you are using. For example:
epmAutomate feedback "ListFile command in example.ps1 failed" file=example.ps1
- Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
- Did this issue start after the latest monthly update?
- Is this a critical outage?
- If you cannot sign in to your environment using EPM Automate:
Use the credentials you are using with EPM Automate to sign into the environment using a browser. If your sign in attempt fails, see Resolving Login Issues.
If you can sign in using a browser, but not through EPM Automate:
- Use an Oracle Enterprise Performance Management Cloud screen to create a Provide Feedback submission. See Creating a Provide Feedback Submission for information on providing feedback from EPM Cloud screens.
- Generate the debug log file. To generate the log file attempt to start a new EPM Automate session using the
-d
option and direct the output to a file as shown in the following example:epmautmate login username password URL -d > fileName
- Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
- Attach the debug log file that you generated.
- Did this issue start after the latest monthly update?
- Is this a critical outage?