Requesting a Rollback of Production or Test Environments

Except for Narrative Reporting environments, if a fix for a critical issue in an updated production or test environment is not immediately available, Oracle may revert the environment to the state it was in before the monthly update. Reverting environments involves cleaning the environment, applying the last monthly update, and then reloading the backup from the previous month. Additionally, Oracle will provide a loaner test environment to customers who request an additional test environment.

How to Request a Rollback

To request a rollback:

• Create a Provide Feedback submission from the environment that needs to be rolled back. See Creating a Provide Feedback Submission.

• Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following additional information:

  • Detailed information on the regressive bug that necessitates the rollback

  • Information (date, time, and timezone) on when the environment will be free to be rolled back.

  • A formal request in the following format:

    I, <your name>, request Oracle to roll back the environment <URL of the environment> to <previous version>.

    In the request, <previous version> should identify the previous Oracle Enterprise Performance Management Cloud version, for example Update 20.03.