Requesting a Rollback of Production or Test Environments to a Previous Update

If a fix for a critical issue in an updated production or test environment is not immediately available, you may request Oracle to revert the environment to the state it was in before the monthly update. Reverting environments involves cleaning the environment, applying the last monthly update, and then reloading the backup from the previous month.

How to Request a Rollback

To request a rollback:

  • Create a Provide Feedback submission from the environment that needs to be rolled back. See Creating a Provide Feedback Submission.

  • Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following additional information:

    • Detailed information on the regressive bug that necessitates the rollback

    • Information (date, time, and timezone) on when the environment will be free to be rolled back.

    • A formal request in the following format:

      I, <your name>, request Oracle to roll back the environment <URL of the environment> to <previous version>. I understand that rolling back the environment will recreate it with the version I request, delete the current application, and require me to import the application from an older snapshot or clone it from another environment.

      In the request, <previous version> should identify the previous Oracle Fusion Cloud Enterprise Performance Management version, for example Update 24.12.

    • The version or date when you want the environment to be merged back.

After Oracle processes your request, complete the following step to import the application from an older snapshot:

For Business Processes other than Narrative Reporting: Use the following importSnapshot EPM Automate command to import the snapshot. 

epmAutomate importSnapshot SNAPSHOT_NAME

For Narrative Reporting only:

  1. Rename the older snapshot as EPRCS_Backup.tar.gz.
  2. Using the uploadFile EPM Automate command, upload EPRCS_Backup.tar.gz to the to_be_imported location of Narrative Reporting.
    epmAutomate uploadFile EPRCS_Backup.tar.gz to_be_imported
    The EPRCS_Backup.tar.gz that you uploaded will be imported during the next daily maintenance of the environment.