Requesting a One-Off Patch

Oracle creates one-off patches to fix regression bugs and customer blocking bugs, or to introduce new features. You can request a one-off patch to be applied to your test environment.

After testing the fix or new feature in the test environment, you can request that the one-off patch be applied to your production environment.

Before submitting a request to apply a one-off patch to an environment, note that the environment to which a one-off patch is applied will not be updated with a monthly update until Oracle merges the environment back to the main code line. The merge back occurs in the monthly cycle in which the issue is fixed in the main code line. See Understanding EPM Cloud Change Management Process

See these topics for information on how Oracle handles regression bugs:

• Resolving Regression or Blocking Bugs in Production Environments
• Resolving Regression Bugs in Test Environments

There are three situations in which a request to apply a one-off patch to an environment is appropriate. You don’t need to submit a new technical service request for any of these requests.:

1. When Oracle creates a fix for a functional or performance issue for which you submitted a service request, and you want Oracle to apply the fix to your test environment as a one-off patch before Oracle includes it in the main code line.
2. When Oracle informs you that a fix for a functional or performance issue for which you submit a service request is already available as a one-off patch and you want Oracle to apply it to your test environment.
3. After testing the one-off patch in your test environment, complete these steps if you want to apply it to your production environment or additional test environments.
   • Submit a Provide Feedback from each environment to which patch should be applied. See Creating a Provide Feedback Submission.

     The service request must contain a formal request in the following format:

     I, <your name>, request Oracle to apply the one-off patch <one-off patch number> to the environment <URL of the environment>.

   • Include each Provide Feedback reference number in the existing technical service request. See Submitting a Technical Service Request.

   Note:

   Oracle makes the patch available to the environment at the earliest opportunity after you submit a technical service request. Oracle cannot guarantee to honor a request to apply the one-off patch on a future date. If you want the one-off patch to be applied on a specific date, submit the service request on that date. Choose Critical Outage as the Issue Type in the service request.

After applying a one-off patch, Oracle will merge the environment back to the main code line without seeking your approval. The merge back will occur in the monthly cycle in which the issue is fixed in the main code line. Then the environment will get updated as per the regular cadence.

Note:

If you are testing a one-off patch that you plan to apply to other environments, a peculiar situation that causes the environments to be on different monthly updates, may arise. For example, assume that you are testing a one-off patch built on top of the 24.03 monthly update on an environment that is on the 24.03 monthly update and plan to have it applied on other 24.03 environments. While testing is in progress, the environments on which you want to have the tested one-off patch deployed may be updated with the 24.04 monthly update. To prevent this from happening, use the skipUpdate EPM Automate command to skip updates to the environments where you anticipate to have the one-off patch applied.