Requesting an Increase in Oracle Enterprise Data Management Cloud Governor Limits

Oracle Enterprise Data Management Cloud uses default governor limits to ensure optimal performance. In some cases, Oracle will increase the limit on these governors at your request through a technical service request.

You can submit a technical service request to increase the following governor limits:

• Maximum number of request items for specific types of requests:
  • Subscription
  • Import
  • Load
  • Interactive
  • Consolidation
• Maximum number of rows that can be added to a request attachment via the public API

If you determine that you need to have the governors increased in your environment, Oracle requires you to test the impact of the increase in governor limits on the overall performance of the application. To run such tests, Oracle will provide you a loaner environment from which governor limits have been removed. You are responsible for designing and executing test plans to determine the performance implications of the new governor limits. After adequate testing, request Oracle to increase the governor limits in your environments.

To increase governor limits:

1. Get a temporary loaner environment from Oracle by submitting a technical service request. In the service request specify the business justification for requesting the loaner environment. See these topics:
   • Requesting a Temporary Loaner Environment
   • Submitting a Technical Service Request

   The service request must contain the following additional information:

   • A list of 10 or less users (first name, last name, and email address) of the loaner environment. These users will be created as Service Administrators.
   • The number of request items for these request types that you want your environment to process, and the business justification for each type:
     • Subscription
     • Import
     • Load
     • Interactive
     • Consolidation
   • The earliest date when the loaner environment is to be available for testing.

   Generally, Oracle makes loaner environments available within one week after a service request containing the required information is submitted. You have a maximum of three months to complete testing.

2. Test the new maximum request sizes in your environment to ensure that performance is acceptable.
3. Ask Oracle to increase the governor limit on your production environments by updating the service request that you submitted to request the loaner environment. Complete the following steps:

   • Create a Provide Feedback submission from the loaner environment that was used for testing. Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.

   • Add the Provide Feedback reference number to the technical service request.
   • Provide the following additional information:
     • Confirmation that you completed performance tests with acceptable results.
     • A list of the activities that were tested for performance.
     • A list of the specific governor limits which should be increased, and the increase amount for each governor.
     • URLs of all the environments where the governor limits are to be increased.
     • Written approval permitting Oracle to apply the increased governor limits.

     Note:

     Generally, governor limits are increased during the next monthly update cycle of each environment that you identify. Depending on the monthly update development cycle, it may take up to six weeks for Oracle to increase the governor limits. Oracle may provide a one-off patch with the governor limit increase if you need it urgently because the current governor limit is blocking a critical milestone.