Best Practices

Oracle Field Service Mobile for Android and iOS works best when it receives accurate information. For best results and to make your day-to-day work run smoothly, follow these best practices:

Activate your route on time. This lets dispatch know that you are on the job and ready for work.

• Activate Your Route

Start and stop your jobs when you actually start the work and end the work.

• How do I start an activity as a mobile worker?

If you forget to start a job, contact your dispatcher or supervisor and give them your actual start time so they can start the job for you and enter the actual time you started.

If you find that your job will take longer to complete than the duration assigned to it, add time to the job right away.

• Add Time to an Activity

Follow your company’s procedures for those times when you cannot complete the activity.

• How do I suspend an activity?
• Mark an Activity as Not Done
• How do I reschedule an activity?

Add activities to designate time that is used for anything work related, even company meetings, lunch breaks, and stops for gas.

• Add an Internal Activity

Deactivate your route at the end of day.

• Deactivate the Route

Logout when you are finished for the day.

• Log Out