App shutdown
If your app is not operating properly, Oracle Eloqua can shut down your app. This prevents marketers from creating new campaigns that use your app's services. Marketers can also configure a default path for contacts to follow in the event that a service is unavailable while a campaign is in progress. See: configuring cloud action and decision elements in the Eloqua user help for more information. When an app is shutdown, any contacts in the app's service's steps will flow down the default path, if it is configured.
Shutdown
Eloqua will shut down your app if there were more than 100 calls in the last five minutes, and 25% of them failed. Eloqua will automatically send an email message to the email address associated with your provider, with a link you can use to reactivate your app. When the app is shut down, all pending and future requests are marked as "failed".
Reactivate your app
To reactivate your app, click on the link in the notification email that Eloqua sent. Alternatively, log in to your development instance and click Start App on the App Details page of Eloqua's AppCloud Developer Framework area.
You can programatically start or stop your app using the GET /apps/{appid}/configurations and PUT /apps/{appid}/configurations endpoints. See: programmatically update your app's status for more information.