App member statuses in the Campaign Canvas
This topic describes the different status messages you can see related to app members moving through your Oracle Eloqua campaign elements. These statuses provide granular, informative, and visible messaging within Eloqua to help bring awareness and insight to the state of records in app steps. This will help you become more aware of what actions Eloqua, and the app, are currently performing.
In the table below, you can find the messages that can display on a canvas step, and learn about the corresponding information for that status.
Status | Status type | Displayed when | Routed to Error Path? | Notes |
---|---|---|---|---|
Awaiting action | Informational | Members have arrived in step and are awaiting action. | N/A | |
Awaiting app to process | Informational | App Service Settings "Step Response" set to "None." | N/A | |
Authentication required - Reinstall app | Error | App does not have valid token. | No | App can be reinstalled in the App Catalog (to access the App Catalog, navigate to Settings > App Catalog). |
Invalid app configuration | Error | Export fails because of an invalid definition or App sets status to invalid. | No |
|
Eloqua notifying app | Informational | Eloqua calling the App's Notification URL. | N/A | Eloqua will retry the Notification URL call over approximately an eight-hour period of time with a backoff strategy of the time between calls doubling after each call. |
Being processed by app | Informational | Eloqua receives 200 level response to Notification URL from App (When Service Setting of "Status of Notification" is set to "Active") OR App sets status to active. | N/A | This status used to be "Being processed by external service." |
Eloqua failed to notify app | Error | All of Eloqua's calls to App's Notification URL fail. | Yes |
|
Status 'Error' set by Eloqua | Error | There was an Eloqua error that was not related to an invalid Bulk API export definition. | Yes | If investigation is needed submit service request on My Oracle Support. |
App notified successfully - Awaiting app to process | Informational | Eloqua receives 200 level response to Notification URL from App (When Service Setting of "Records per Notification" set to "0"). | N/A | |
Status 'Error' set by app | Error | App sets status to error. | Yes |
|
Awaiting to be routed | Informational | Members set to complete for Action or Yes / No for Decision and are waiting to move to the next step. | N/A | |
Eloqua configuration error - Manage Data Export Permission | Error | The Eloqua User used by app or that activated the canvas does not have the "Manage Data Export" action permission. | No | |
Waiting for scheduled send period | Informational | Waiting for scheduled send period set within the "Scheduling" setting for the step. | N/A | |
Import Queued by App | Informational | App has created an import to update step member's status. | N/A |