Registering SSL certificates for secure microsites and branded domains

Secure microsites, secured branded application domains, and secured branded image domains all use Secure Sockets Layer (SSL) to encrypt data that is passed between a visitor's web browser and the web server. Normally, data sent between the browser and the web server is transmitted in plain text. SSL encrypts the data so it cannot be intercepted by a third party.

You need to register a new SSL certificate with Eloqua to secure microsites and to secure your branded application domains and branded image domains. You cannot reuse an existing SSL certificate that your company owns.

  • You can use the same SAN or wildcard certificate for both secure microsites and for branded application domains.
  • You will need a separate certificate for branded image domains.

Important: Before purchasing your SSL certificate, you must first follow the process described in this section.

Next steps

Use the tasks in this section to create SSL certificates for the following:

To create an SSL certificate for secure microsites and for branded application domains:

  1. Navigate to Assets An image of the Assets icon, which is represented by a black pencil. > Website Setup, then click Microsites to view the Microsite Setup page.

  2. Click Manage SSL Certificates.

    An image of the Manage SSL Certificates button.

    Important: The Manage SSL Certificates button is now available to all customers. If you do not see the secure microsites module enabled, log in to My Oracle Support and create a service request.

    The Manage SSL Certificates page is displayed.

    Screenshot showing the Manage SSL Certificates page in Eloqua. The Register New Certificate button on this page opens the form for entering the new certificate details.

  3. Click Register New Certificate.

  4. Complete the form:

    • Organization Details: Provide the legal name and address of the enrolling organization.

    • Administrator Contact Details: Provide the contact information for the individual responsible for the SSL certificate.

    • Certificate Type: Select a certificate type.
      • Wildcard Certificates allow you to secure unlimited subdomains for a given domain using a single certificate. For example, a wildcard domain issued to example.com secures welcome.example.com, sales.example.com, adventures.example.com, and so on.
      • EV (Extended Validation) SSL Certificates secure a single domain, but also provide the green address bar indicator in modern browsers, displaying the authenticated company name for the site owner, and includes the Norton Secured Seal.
      • SAN (Subject Alternative Name) Certificates secure a primary domain and then add additional domains to the subject alternative name field of the certificate. For example, https://knowledge.digicert.com/solution/SO9440.html.

        Important: This feature is now available to all customers. If you do not see the secure microsites module enabled, log in to My Oracle Support and create a service request.

    • Domain and URL for Certification: Enter a domain and URL to be used for your certificate. For example, subdomainexample.example.com.

  5. Click Generate CSR to create a .csr file (certificate signing request). Take the CSR to a certificate authority to purchase your SSL certificate.

    Note: Request a Base64-encoded X.509 certificate. The file should have a .cer or .crt extension and contain Begin Certificate and End Certificate. Please consult your IT department if you need assistance with this process.

  6. Upload your certificate (CER) file:

    1. Navigate to Assets An image of the Assets icon, which is represented by a black pencil. > Website Setup, then click Microsites to view the Microsite Setup page.
    2. Locate your pending certificate.
    3. Click to upload your CER file.

    Note: If you completed a form for an EV certificate but the CER upload file has multiple alternate domain names, it is automatically upgraded to a SAN certificate in Eloqua when you upload the certificate. This enables you to utilize those alternate domain names in Eloqua.

  7. After uploading the SSL certificate, create a support request in My Oracle Support to request its installation. Attach the CER file generated by your IT team. Provide the instance name and domain name. Support will update the service request to confirm that it has been installed successfully.

Below are descriptions of the different statuses of SSL certificates:

  • Pending: The certificate signing request (CSR) has been generated (step 5).
  • In Progress: The SSL certificate has been uploaded (step 6).
  • Active: The SSL certificate has been installed successfully (result of step 7).

To secure a branded image domain:

  1. File a service request (SR) through My Oracle Support. Oracle Support will help you generate the CSR and will install the customer-provided certificate.

Multiple branded domains

Important: To access this feature, please contact your account representative to purchase the Oracle Eloqua Premium Branding and Configuration Cloud Service – Multiple Brands.

Eloqua now offers support for multiple branded domains in a single instance. Each brand will require a dedicated IP address and application and image domains should be secured as part of best practices. Brands should be related if used in the same instance, otherwise each brand should have a separate instance.

Example: If you are a candy company and have separate brands for a chocolate bar, a licorice sweet, and a sour candy, these brands would be considered related as they are all food products. If you have a bank brand and a car brand, you will need two separate instances, as the two items are not related.

When enabled, available domains can be selected under the Advanced Settings section of the design and source email editors using the brand drop-down. Selecting a brand in the email editor will apply the application and images domains configured for that brand when saving the email.

You can view available domains by selecting Assets>Email Set-up>Email Defaults.

Note: Engage does not currently support multiple domains and the default brand will be used when sending emails.

If necessary, redirect links can be edited by clicking Assets>Website Setup>Redirect Links or the URL link under Assets>Components>File Storage>select file.

Good to know:

  • Always test what emails look like before sending them to contacts.
  • Secure all domains to prevent content from being blocked.
  • If a domain for a brand is not secured, the secure Eloqua brand will be used to help prevent content being blocked due to mixed content.

Learn more

Renewing SSL certificates for secure microsites and branded domains

Secure microsites

Securing branded application and image domains

Microsites

Knowledge Base: Microsites: How to Install an SSL Certificate to Create a Secure Microsite

Knowledge Base: 'CNAME' Record' for Secured or SSL Microsites

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