Frequently asked questions
The following are some of the questions most often asked about Oracle Eloqua Sales Tools for Microsoft Outlook.
Q. Is there a maximum number of recipients?
A. Yes, he maximum number of recipients that can be tracked is 100. You cannot manage this maximum for the Outlook plugin.
Q. Is the hide in mobile feature supported in Sales Tools for Microsoft Outlook?
A. No. If a template is created in Eloqua that includes a hidden content, and a user sends the template via Sales Tools for Microsoft Outlook, then that email does not hide the content.
Q. Are locked blocks supported in Sales Tools for Microsoft Outlook?
A. Locked blocks are supported in Engage and styling restrictions are respected. However, locked blocks are not supported in the Oracle Eloqua Sales Tools for the Microsoft Outlook add-in. Sales users will be able to edit the locked block styling.
A. Sales users require, at a minimum, the Oracle Eloqua Engage license. To have access to Profiler inside the Outlook add-in, sales users will also need the Profiler license.
Q. Are there any additional costs to use the Sales Tools for Microsoft Outlook add-in?
A. No, the Microsoft Outlook add-in will be provided free of charge for Oracle Eloqua Engage customers.
Q. Is Microsoft Office 365 supported?
A. No web based versions of Outlook that are a part of Office 365 are supported.
Microsoft Office 365 Professional Plus (ProPlus) is supported. This version of Office 365 still allows users to install the most recent version of Outlook on their local machines. View the Microsoft documentation for more information.
Q. I see that you support Microsoft Office 365 for Exchange Server, does this mean you support Office 365?
A. The Office 365 version of Exchange Server can be used to connect with Outlook 2019 and is therefore supported. None of the web based versions of Outlook included with Office 365 are currently supported.
The only version of the Office 365 product line that is supported is Office 365 ProPlus.
A. The two products have a very similar feature set, with a handful of key differences.
|Preview an email prior to send|
|Inserting additional field merges, not included in email templates|
|Access to templates|
|Support for protected templates created by marketing|
|Eloqua Profiler embedded / accessible|
|Plain text email|
|User able to save emails as templates / share with other users|
|Insertion of attachments from Eloqua|
|Restrict number of contacts per email send|
|User upload of images to Eloqua|
A. Emails are sent through the customer's exchange server. The add-in calls Eloqua to create a deployment and provide the email content, that is then sent by the customer's exchange sever. Emails are visualized in Engage for sales users to review and track. An email activity is created for each recipient.
Q. If emails are sent using my exchange server, how would bouncebacks be tracked?
A. If a sales user sends an email to a contact using the add-in in Outlook, and that email bounces, that bounceback is not currently tracked back to Eloqua.
Emails sent using Engage, which are sent through Eloqua, will track bouncebacks. This is an important consideration when evaluating which application to use.
Q. Do emails sent through Microsoft Outlook appear in Engage?
A. Yes, emails sent from Microsoft Outlook that are tracked with the add-in will appear inside the sent list in Engage.
Q. How do users get started using Microsoft Outlook add-in?
A. Users with a license of Engage will be able to download a file and install it on their local machine. For customers looking to deploy to large volumes of users, the add-in also comes with administrative capabilities for IT teams to deploy at scale.
A. Yes, it is localized into the same languages that are supported by the Sales Tools suite. See language support for a list of those languages.
Q. How many tracked emails can users send at a time?
A. Users are limited to 100 tracked emails that can be sent at one time.
A. Microsoft Outlook does not support locked regions within an email. When users insert an email template, all sections of the template will be editable. Customers should start to audit their existing templates and plan accordingly.
Q. Is sign on with SSO supported?
A. Yes, after installing the add-in, users will login to the standard Eloqua login screen with their credentials and can choose Sign in with SSO or another account.
A. The sent message includes a tracking pixel. Once the message is in the Sent folder, Sales Tools for Microsoft Outlook removes its tracking pixel to avoid any artificial inflation of metrics due to opening a message in your Sent folder. However, Microsoft Outlook caches the first message in the Sent folder for approximately five minutes or until you perform another action in Outlook such as opening a new Compose window.