Frequently asked questions

The following are some of the questions most often asked about Oracle Eloqua Sales Tools for Microsoft Outlook.

Q. Is there a maximum number of recipients?

A. Yes, he maximum number of recipients that can be tracked is 100. You cannot manage this maximum for the Outlook plugin.

Q. Is the hide in mobile feature supported in Sales Tools for Microsoft Outlook?

A. No. If a template is created in Eloqua that includes a hidden content, and a user sends the template via Sales Tools for Microsoft Outlook, then that email does not hide the content.

Q. Are locked blocks supported in Sales Tools for Microsoft Outlook?

A. Locked blocks are supported in Engage and styling restrictions are respected. However, locked blocks are not supported in the Oracle Eloqua Sales Tools for the Microsoft Outlook add-in. Sales users will be able to edit the locked block styling.

Q. What license do I need to access the Sales Tools for Microsoft Outlook add-in?

A. Sales users require, at a minimum, the Oracle Eloqua Engage license. To have access to Profiler inside the Outlook add-in, sales users will also need the Profiler license.

Q. Are there any additional costs to use the Sales Tools for Microsoft Outlook add-in?

A. No, the Microsoft Outlook add-in will be provided free of charge for Oracle Eloqua Engage customers.

Q. Is Microsoft Office 365 supported?

A. No web based versions of Outlook that are a part of Office 365 are supported.

Microsoft Office 365 Professional Plus (ProPlus) is supported. This version of Office 365 still allows users to install the most recent version of Outlook on their local machines. View the Microsoft documentation for more information.

Q. I see that you support Microsoft Office 365 for Exchange Server, does this mean you support Office 365?

A. The Office 365 version of Exchange Server can be used to connect with Outlook 2019 and is therefore supported. None of the web based versions of Outlook included with Office 365 are currently supported.

The only version of the Office 365 product line that is supported is Office 365 ProPlus.

Q. What are the differences between Engage and the Sales Tools for Microsoft Outlook add-in?

A. The two products have a very similar feature set, with a handful of key differences.

Functionality Engage Outlook
Tracked emails An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Contact creation An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Contact lookup An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Preview an email prior to send An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Field merges An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Inserting additional field merges, not included in email templates An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Access to templates An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Support for protected templates created by marketing An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Eloqua Profiler embedded / accessible An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Plain text email An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Contact validation:    
      Unsubscribed An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
      Bouncebacks An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
      Master exclude An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
      Contact security An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
User able to save emails as templates / share with other users An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Cloud content An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Insertion of attachments from Eloqua An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
SSO An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Localized An image of a green checkmark icon, which represents a successful validation. An image of a green checkmark icon, which represents a successful validation.
Restrict number of contacts per email send An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
User upload of images to Eloqua An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.

Q. Are emails sent through Microsoft Outlook or Eloqua (Engage)?

A. Emails are sent through the customer's exchange server. The add-in calls Eloqua to create a deployment and provide the email content, that is then sent by the customer's exchange sever. Emails are visualized in Engage for sales users to review and track. An email activity is created for each recipient.

Q. If emails are sent using my exchange server, how would bouncebacks be tracked?

A. If a sales user sends an email to a contact using the add-in in Outlook, and that email bounces, that bounceback is not currently tracked back to Eloqua.

Emails sent using Engage, which are sent through Eloqua, will track bouncebacks. This is an important consideration when evaluating which application to use.

Q. Do emails sent through Microsoft Outlook appear in Engage?

A. Yes, emails sent from Microsoft Outlook that are tracked with the add-in will appear inside the sent list in Engage.

Q. How do users get started using Microsoft Outlook add-in?

A. Users with a license of Engage will be able to download a file and install it on their local machine. For customers looking to deploy to large volumes of users, the add-in also comes with administrative capabilities for IT teams to deploy at scale.

Q. Is the add-in localized?

A. Yes, it is localized into the same languages that are supported by the Sales Tools suite. See language support for a list of those languages.

Q. How many tracked emails can users send at a time?

A. Users are limited to 100 tracked emails that can be sent at one time.

Q. Why are locked sections in email templates not supported in Microsoft Outlook?

A. Microsoft Outlook does not support locked regions within an email. When users insert an email template, all sections of the template will be editable. Customers should start to audit their existing templates and plan accordingly.

Q. Is sign on with SSO supported?

A. Yes, after installing the add-in, users will login to the standard Eloqua login screen with their credentials and can choose Sign in with SSO or another account.

Q. How can I avoid email opens when I view a sent message in Outlook?

A. The sent message includes a tracking pixel. Once the message is in the Sent folder, Sales Tools for Microsoft Outlook removes its tracking pixel to avoid any artificial inflation of metrics due to opening a message in your Sent folder. However, Microsoft Outlook caches the first message in the Sent folder for approximately five minutes or until you perform another action in Outlook such as opening a new Compose window.

Learn more

Oracle Eloqua Sales Tools for Microsoft Outlook

Profiler

Engage

Sales Tools

Introducing Oracle Eloqua Sales Tools for Microsoft Outlook

Sales Tool license, Engage, Profiler, Microsoft Outlook, add-in, tracked email