Create a credit memo
A credit memo records an amount that reduces what a customer owes. Create one from an invoice or return authorization to preserve the source transaction details, or create a standalone credit memo when no source transaction applies. The available starting point determines which customer, items, and source relationships QuickStart supplies on the new credit memo.
There are several ways to create a credit memo. You can choose from any of the following methods:
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Create a credit memo from an invoice through the invoicing page
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Create a credit memo from a return authorization through the customer page
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Create a credit memo from a return authorization through the returns page
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Create a standalone credit memo through the credit memos page