Contact Tab
The Contact tab lets you:
-
View a list of all contacts for the task
-
Select one of those contacts to see more details
-
Launch your mobile device’s default phone dialer app to automatically dial a mobile or landline phone number
-
Launch your mobile device’s default email app to automatically add the customer’s email details to a new email message
Contact List screen in detail
The Contact List screen displays basic contact information for all contacts on the selected task.
|
Section |
Task |
Effect |
Availability |
Errors/Alerts Shown |
Highlighted in Screenshot |
|---|---|---|---|---|---|
|
Back button |
Lets you go back from the Contact List screen to the Selected Task Details screen. |
Shows the Selected Task Details screen. |
Always |
None |
1 |
|
Toggle Selected Task Details Screen Visibility button |
Lets you access functions on the Selected Task Details screen. |
Shows the Selected Task Details screen. |
Always |
None |
2 |
|
Contact list |
Displays contact information for the selected task and lets you go to the Contact Details screen to see all available information for a particular contact. |
When you press any row in the Contacts list the Contact Details screen is displayed. |
Always |
None |
3 |
Contact Details screen in detail
The Contact Details screen shows you more details, like mobile number. You can press on a phone number to launch your mobile device’s phone dealer app and to automatically dial a number. You can also press on the email address to launch your mobile device’s default email app and create a new email with the contact’s email address automatically filled in.
|
Section |
Task |
Effect |
Availability |
Errors/Alerts Shown |
Highlighted in Screenshot |
|---|---|---|---|---|---|
|
Back button |
Lets you go back to the Contact List screen. |
Shows the Contact List screen. |
Always |
None |
1 |
|
Toggle Selected Task Details Screen Visibility button |
Lets you access functions on the Selected Task Details screen. This button, positioned in the Control Bar, spans the entire width of the screen except where other buttons are placed. The name of the selected contact is displayed inside this button. |
Shows the Selected Task Details screen. |
Always |
None |
2 |
|
Email text display field |
Displays the email address of the selected contact person. This also functions as a button to let you launch your mobile device’s default email app and send an email to the selected contact person. |
When you press anywhere on the displayed email address, your mobile device’s default email app is launched and a new email is loaded with the email address of the selected contact person in the To field. |
Always |
None |
3 |
|
Phone text display field |
Displays the phone number of the selected contact person. This functions as a button to let you launch your mobile device’s default phone app to automatically call the selected contact person. |
When you press anywhere on the displayed phone number the Field Service Mobile app will ask the mobile device to dial the displayed number. Depending on the specific device used, it will ask whether you want to dial the number first. If you agree to making the call, then the number will be dialed. |
Always |
None |
4 |
|
Mobile text display field |
Displays the mobile number of the selected contact person. This also functions as a button to let you launch your mobile device’s default phone app and automatically dial the selected contact person. |
When you press anywhere on the displayed mobile number the Field Service Mobile app will ask your mobile device to dial the displayed number. Depending on the specific device used, it will ask whether you want to dial the number first. If you agree to making the call, then the number will be dialed. |
Always |
None |
5 |
