Posting Incoming Electronic Invoices in Goods Returns for Brazil

Note:

To access the Brazil Localization SuiteApp documentation in Brazilian Portuguese (Português do Brasil), see Brazil Localization.

In Brazil, when customers return goods to your company, they can register the transaction on a new electronic invoice for goods (NF-e). Returning goods reverses the sale entirely or partially.

You can record a goods return from a customer in the following cases:

If the items were not delivered.
If the customer refuses the delivery.
If the goods are damaged or present defects covered on the product warranty.

You can post the information from the incoming e-document on an inbound delivery transaction.

Posting the information from the electronic invoices you receive can be a legal requirement for your business. Incoming e-documents contain information relevant for bookkeeping and reporting purposes.

To post an incoming electronic invoice to return goods for Brazil:

Go to Transactions > Sales > Create Invoices > List.
Click View next to the transaction you want.
Click Return Goods.

NetSuite creates the goods return transaction.
Click the Items subtab.
(Optional) Review the items being returned.
1. If the automatically populated code does not apply, in the CFOP Code column, enter the appropriate Código Fiscal de Operação e Prestação (CFOP) code.
  
  NetSuite automatically populates the field with the default return CFOP code for the invoice’s CFOP code.
2. If only some of the items are being returned, remove the items that are not part of the return.
If the transaction involved shipped items, click the Shipping subtab.
1. Under Carrier Information, enter the relevant information about the shipping carrier.
  1. Set the shipping carrier.
    - If you want to set an existing vendor as the shipping carrier, in the Shipping Vendor field, select the vendor.
      
      NetSuite populates the Name, Federal Tax Registration, State Tax Registration, Address from Brazil, City from Brazil, and State from Brazil fields based on the vendor record.
    - If you want to set a custom shipping carrier, do the following:
      - In the Name field, enter the legal name of the shipping carrier.
      - In the Federal Tax Registration field, enter the shipping carrier’s federal tax registration number.
        
        If the shipping carrier is a company, enter the Cadastro Nacional de Pessoas Jurídicas (CNPJ) number. You can enter the 14-digit number using one of the following formats: 00000000000000 or 00.000.000/0000-00.
        
        If the shipping carrier is an individual, enter the Cadastro de Pessoas Físicas (CPF) number. You can enter the 11-digit number using one of the following formats: 00000000000 or 000.000.000-00.
      - In the State Tax Registration field, enter the shipping carrier's state tax registration number.
        
        In Brazil, the state tax registration number identifies a company subject to state taxes. This tax registration number is issued by the state where the carrier is located. Enter numbers only.
      - In the Address from Brazil field, enter address of the shipping carrier.
        
        Include the street suffix (for example, avenue, boulevard, road, route, or street), street name, number, and district.
      - In the City from Brazil field, select the city where the address is located.
        
        Warning:
        Do not use the browser's autocomplete feature to populate the City from Brazil field, it can lead the page to stop responding. You can refresh the page if it stops responding, but be aware that this action erases unsaved changes.
      - In the State from Brazil field, enter the acronym of the Brazilian state where the address is located.
  2. In the Type of Shipping Service field, select the type of shipping services you hired from the shipping carrier.
  3. In the ANTT Code field, enter the shipping carrier’s Agência Nacional de Transportes Terrestres (ANTT) code.
  4. In the License Plate field, enter the license plate number of the vehicle assigned to ship the items.
  5. In the State of the License Plate field, enter the acronym of the state of the vehicle’s license plate.
2. Under Shipment Information, enter the relevant information about the shipment.
  1. In the Quantity field, enter the quantity of items being shipped.
  2. In the Species field, enter the type of the shipment or the items being shipped.
    
    For example, boxes, bundles, pallets, or units.
  3. In the Brand field, enter the brand of the items being shipped.
  4. In the Numbering field, enter the numbering of the shipment or the items being shipped.
    
    You can enter a serial number, inventory number, or any other number that is relevant.
  5. In the Gross Weight field, enter the gross weight of the items being shipped.
    
    The gross weight is the total weight of the items and their packaging.
  6. In the Net Weight field, enter the net weight of the items being shipped.
    
    The net weight is the total weight of the items without the packaging.
Click the E-Document subtab.
Click the E-Document Certification subtab.

Enter the information from the incoming e-document.
1. Check the Post Incoming E-Document box.
2. In the Transaction Nature field, select the transaction nature that applies to this transaction.
3. In the Access Key field, enter the access key that the tax authority assigned to the e-document you received.
4. In the Certified E-Document Series field, enter the series of the e-document you received.
5. In the Certification Date field, enter the date when the e-document was certified by a tax authority.
6. In the E-Document Model field, enter the model of the e-document you received.
7. In the Certified E-Document Number field, enter the number of the e-document you received.
Click Save.

NetSuite saves the goods return.

To post an incoming electronic invoice to return goods for Brazil:

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