Smart Count Error Messages

The following table lists the error messages that appear on the Item Count page, Complete All Counts page, and Smart Count Review page. Use this table as a reference to review the error and take an appropriate action.

Error Message	Scenario	Page	Solution
The count cannot be completed due to negative inventory adjustment. Contact your administrator.	This error message appears when a negative inventory adjustment is created in the following scenarios: Available quantity is less than the on-hand quantity. Available and on-hand quantities are equal but less than the snapshot quantity at count end.	This error message appears for a single item count on the following pages on mobile app: Item Count. Complete All Counts	—
The count cannot be completed because the required fields are empty on the inventory adjustment record. Contact your administrator.	This error message appears when the required fields on an item records such as department or class are blank.	This error message appears for a single item count on the following pages on mobile app: Item Count Complete All Counts	—
The count cannot be completed because the accounting period is not set for the current financial year. Contact your administrator.	This error message appears when the accounting period is not set for the current financial year.	This error message appears for a single item count on the following pages on mobile app: Item Count Complete All Counts	—
The count cannot be completed because the inventory adjustment account is not set. Contact your administrator.	This error message appears when an inventory adjustment account is not set for directed counts and spot counts.	This error message appears for a single item count on the following pages on mobile app: Item Count Complete All Counts	—
The count cannot be completed because the subsidiary associated with the location is not shared with the item. Contact your administrator.	This error message appears during count when an item is not associated with location of child subsidiary.	This error message appears for a single item count on the following pages on mobile app: Item Count Complete All Counts	—
The count cannot be completed due to quantity variance.	This error message appears when you try to complete count lot numbered and serial items that are in paused state. In addition, you have set the Ignore Serial Number Until Variance and Ignore Lot Number Until Variance preferences.	This error message appears on the Complete All Counts page on mobile app for a single item count.	Count the items from the task list.
Item count was canceled. Recount the item.	This error message appears when you recount an item with on-hand quantity change.	This error message appears on the Complete All Counts page on mobile app for a single item count.	—
Count completed for A* out of B* items. For errors related to count, see the Help Center topic Smart Count Error Messages.	This error message appears for the following scenarios: Creation of negative inventory adjustment Empty required fields on an item record. Accounting period is not set. Inventory adjustment account is not set. Item is not associated with location of child subsidiary. Quantity variance	This error message appears on the Complete All Counts page on mobile app when completing multiple item counts.	—
Count completed for A* out of B* items. Count canceled for C* items due to change in on-hand quantity. For errors related to count, see the Help Center topic Smart Count Error Messages.	This error message appears when you try to recount an item with on-hand quantity change on the Complete All Counts page.	This error message appears on the Complete All Counts page on mobile app when completing multiple item counts, which includes canceled item counts.	—
The count cannot be approved due to negative inventory adjustment. Reject the count record or mark the item for a recount.	This error message appears when a negative inventory adjustment is created.	This error message appears on the Smart Count Review page for a single item count.	Review the available and on-hand quantities of items.
Enter values in the required fields on the inventory adjustment record.	This error message appears when the required fields on an item records such as department or class are blank.	This error message appears on the Smart Count Review page for a single item count.	On an item record, ensure to enter values in the required fields.
Set the accounting period for the current financial year.	This error message appears when the accounting period is not set for the current financial year.	This error message appears on the Smart Count Review page for a single item count.	Set the accounting period of the current financial year.
Set the inventory adjustment account for directed and spot counts: For directed counts, set an account in the Count Configuration or Accounting Preferences pages. For spot counts, set an account in the Smart Count Preferences or Accounting Preferences pages.	This error message appears when an inventory adjustment account is not set for directed counts and spot counts.	This error message appears on the Smart Count Review page for a single item count.	Set an inventory adjustment account for directed and spot counts.
The count cannot be approved because the subsidiary associated with the location is not shared with the item. To approve the count, go to the item record and check the Include Children box to share the item across subsidiaries.	This error message appears during count when an item and the location of child subsidiary are not associated.	This error message appears on the Smart Count Review page for a single item count.	On an item record, check the Include Children box to share the item across subsidiaries.
The count cannot be approved due to quantity variance. Reject the count record or mark the item for a recount.	This error message appears when you try to approve an item count that is in paused state.	This error message appears on the Smart Count Review page for a single item count.	Reject the item count or mark the item for recount.
Count approved for A out of B items. For errors related to count, see the Help Center topic Smart Count Error Messages.	This error message appears when approving multiple item counts.	This error message appears on the Smart Count Review page for multiple item counts.	Review the errors and take an appropriate action using this table as a reference.

Error Message

Scenario

Page

Solution

The count cannot be completed due to negative inventory adjustment. Contact your administrator.

This error message appears when a negative inventory adjustment is created in the following scenarios:

Available quantity is less than the on-hand quantity.
Available and on-hand quantities are equal but less than the snapshot quantity at count end.

This error message appears for a single item count on the following pages on mobile app:

Item Count.
Complete All Counts

—

The count cannot be completed because the required fields are empty on the inventory adjustment record. Contact your administrator.

This error message appears when the required fields on an item records such as department or class are blank.

This error message appears for a single item count on the following pages on mobile app:

Item Count
Complete All Counts

—

The count cannot be completed because the accounting period is not set for the current financial year. Contact your administrator.

This error message appears when the accounting period is not set for the current financial year.

This error message appears for a single item count on the following pages on mobile app:

Item Count
Complete All Counts

—

The count cannot be completed because the inventory adjustment account is not set. Contact your administrator.

This error message appears when an inventory adjustment account is not set for directed counts and spot counts.

This error message appears for a single item count on the following pages on mobile app:

Item Count
Complete All Counts

—

The count cannot be completed because the subsidiary associated with the location is not shared with the item. Contact your administrator.

This error message appears during count when an item is not associated with location of child subsidiary.

This error message appears for a single item count on the following pages on mobile app:

Item Count
Complete All Counts

—

The count cannot be completed due to quantity variance.

This error message appears when you try to complete count lot numbered and serial items that are in paused state. In addition, you have set the Ignore Serial Number Until Variance and Ignore Lot Number Until Variance preferences.

This error message appears on the Complete All Counts page on mobile app for a single item count.

Count the items from the task list.

Item count was canceled. Recount the item.

This error message appears when you recount an item with on-hand quantity change.

This error message appears on the Complete All Counts page on mobile app for a single item count.

—

Count completed for A* out of B* items. For errors related to count, see the Help Center topic Smart Count Error Messages.

This error message appears for the following scenarios:

Creation of negative inventory adjustment
Empty required fields on an item record.
Accounting period is not set.
Inventory adjustment account is not set.
Item is not associated with location of child subsidiary.
Quantity variance

This error message appears on the Complete All Counts page on mobile app when completing multiple item counts.

—

Count completed for A* out of B* items. Count canceled for C* items due to change in on-hand quantity. For errors related to count, see the Help Center topic Smart Count Error Messages.

This error message appears when you try to recount an item with on-hand quantity change on the Complete All Counts page.

This error message appears on the Complete All Counts page on mobile app when completing multiple item counts, which includes canceled item counts.

—

The count cannot be approved due to negative inventory adjustment. Reject the count record or mark the item for a recount.

This error message appears when a negative inventory adjustment is created.