SuiteAnswers FAQ

Review the questions and answers below to learn more about SuiteAnswers. The questions and answers are ordered by topic in the following way:

General Questions

I'd like to provide feedback about my experience using SuiteAnswers.

You can do this by clicking Feedback on the main header. You can also use the feedback buttons at the bottom of articles to provide article level feedback.

What if I want to suggest some improvements or request a feature?

Please use the Feedback button on the main header and mark your suggestions as "Enhancement Request". Your suggestions will be considered for future roadmaps.

Searching

Do I have to search to find Release Notes?

You can also access Release Notes from the menu next to the SuiteAnswers logo in the header.

How can I best phrase my question to get the most accurate search results?

Be specific and try to use keywords. One-word queries return too many results, whilst long sentences return limited results. You can also use advanced search features like quotes, to specify a phrase which must be a part of the results. The new filtering options also help narrow down your results. Type-ahead suggestions can also help you to get the results you are looking for.

How many help topics and support articles does SuiteAnswers have?

Currently there are around 50,000 help topics and support articles in SuiteAnswers.

How can I clear the history of my search queries?

Click Clear History under the Search History list.

Can I search by article ID?

Yes, you can use this method for both text and video-based articles.

Where can I find new feature previews?

New feature previews are available from the Videos page.

How is the reading time in articles calculated?

We use an algorithm to calculate the approximate reading time which also considers images.

Support

Where can I find my account number?

Click Contact Support on the main header to find your account number.

What does the case quality indicator on the case form do?

It provides a visual prompt to help you provide the optimal level of information for Support to resolve your issue as quickly as possible. It’s not necessary to complete all of the case specific questions but doing so will help us help you most effectively.

Do I need to select a feature from the feature list when creating a support case?

If you know the name of the feature, you can type it into the Search feature field.

How can I request a Release Preview account and how do I log in to it?

You can find information about requesting a Release Preview account and the login page at the bottom of the Contact Support page.

NetSuite Virtual Support Assistant

Is this a final production version?

No, this is an early release. The final version will have improved performance and answers, as well as UI changes.

Can the Virtual Support Assistant answer any support question?

The Virtual Support Assistant is focused on answering the most frequently asked support questions. It currently covers more than 5000 questions.

What areas of the product can Virtual Support Assistant help me with most?

The Virtual Support Assistant is most knowledgeable in the ERP and SuiteCloud product areas.

What is the best way of asking the Support Assistant a question?

It works best with short questions, for example, How can I create a Purchase Order?

What are the benefits of the Virtual Support Assistant?

It provides fast, direct answers and minimizes the need to filter through search results.

How can I provide feedback about the Virtual Support Assistant?

You can access the feedback form through the menu button. For more information, see NetSuite Virtual Support Assistant.