Generating a HAR File for Troubleshooting
The authorized NetSuite staff may need additional information about the network requests that are generated in your browser while an issue occurs. You may be requested to record a HAR file while an issue is occurring and provide it for further analysis.
HAR files on Chrome and Microsoft Edge provide more detailed information and help in resolving your issue.
HAR files may contain sensitive information that you submit during recording including personal details and passwords.
To generate HAR file on Chrome:
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Press F12, Ctrl+Shift+I or go to More tools>Developer tools.
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Go to settings by clicking the Settings button or by pressing F1.
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Under Global settings check Auto-open Dev tools for popups.
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Go to Network tab.
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Make sure the Record button in the upper left corner of the Network tab is red.
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Check the box next to Preserve log.
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Click the Clear button to clear out any existing logs from the Network tab.
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Reproduce the issue.
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After you have reproduced the issue, right-click anywhere on the grid of network requests.
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Select Save as HAR with Content.
To generate HAR file on Edge:
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Press F12, Ctrl+Shift+I or go to More tools>Developer tools.
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Go to settings by clicking the Settings button or pressing F1.
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Under Global settings check Auto-open Dev tools for popups.
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Go to Network Tab.
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Click the Clear button to clear out any existing logs from the Network tab.
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Press the play button at the top left to start recording.
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Reproduce the issue.
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After you have reproduced the issue, right-click anywhere on the grid of network requests.
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Click Save all as HAR with content.
To generate HAR file on Firefox:
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Press F12 or go to Tools>Web Developer>Network.
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Reproduce the issue.
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Right-click on the loaded results.
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Select Save all as har.
To generate HAR file on Safari:
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Open the Develop menu and select Show Web Inspector.
If you don’t see the Develop menu in the menu bar, go to Safari>Settings, click Advanced and select Show Develop menu in menu bar.
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Click the Network tab.
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Reproduce the issue.
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Click the Export icon on the far right of the network tab and save the HAR file.