NetSuite Virtual Support Assistant
Accessing the NetSuite Virtual Support Assistant
The NetSuite Virtual Support Assistant can be accessed by either clicking the chat button 
, or from the Contact Support page, by clicking Chat with our NetSuite Virtual Support Assistant under Online Support.
Using the NetSuite Virtual Support Assistant
The NetSuite Virtual Support Assistant is able to provide answers from SuiteAnswers based on your queries, and high-level answers related to the specific NetSuite product area.
Use the chat box to type in your queries or questions. To submit, press Enter or click Send icon.
The conversation history is saved throughout your session until you close the Virtual Assistant.
From the Menu icon you can access the following:
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Account Info – Provides you with information about your account, account name and support type.
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Virtual Assistant Feedback – Allows you to submit feedback regarding your experience with the Virtual Support Assistant.
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Help – Redirects you to the NetSuite Virtual Support Assistant help article.
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Privacy Policy – Redirects you to the Oracle Privacy Policies website at https://www.oracle.com/legal/privacy/.
You can minimize the Virtual Support Assistant by clicking the Minimize button. To open the Assistant again, click the chat button on the bottom right of your screen. The Virtual Assistant retains your conversation history throughout the session when you minimize the chat window or refresh the page.
You can submit a feedback to the result by clicking the Rate button when you hover over the result.
Queries
When you submit a query, you will get a reply with a list of applicable questions sorted from the most relevant to the least relevant. Clicking one of the questions will get you a reply with relevant information. Your queries can be either questions or simple sentences.
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"What is SuiteCommerce?"
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"How can I create a SuiteBundle?"
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"Show me my customers."
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"I want to create a saved search."
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"I want to add a new employee."
The Virtual Assistant provides you with support options after it fails to answer your questions three times.
Frequently Asked Questions
I'm getting one of the following messages: "Hey, Nice to meet you! Allow me a moment to get back to you.", "I'm still working on your request. Thank you for your patience!"
Try to close the chat window, refresh the page and ask again.
I'm getting an "Oops I'm encountering a spot of trouble. Please try again later..." message.
Try to ask the question again. If that doesn't help, try to close the chat window, refresh the page and ask again.
Support Assistant may become unresponsive when changing connections during the session.
This may happen when you switch VPN connections in the middle of your sessions. Please make sure you start a new session when you switch connections.