Copying Performance Details
To copy performance details into a support case:
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In the upper-left corner of the page that exhibits slow performance, double-click the Oracle NetSuite logo.
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Select all the text in the window, and copy it.
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Click the Support tab.
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Click Explore SuiteAnswers.
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On the SuiteAnswers page, click Contact Support Online.
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In the What would you like to do? field, select Report a performance problem.
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Paste the text into the Message field.
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Click Submit.
When you report a network performance issue to NetSuite Customer Support, please include answers to the questions below. This information will help to diagnose and resolve the problem quickly.
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What browser are you using? Do you have any add-ons installed?
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Are you using a firewall? If so, what is the name and version of the firewall software or device? What ports are open?
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Are you using a proxy for your HTTP connections? If so, what is the name and version of the software? For more information, see Optimize Firewalls and Proxy Servers.
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Are you using an antivirus or anti-spyware application? If so, what is the name and version of the software?
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Include your public IP address in the case.
To get this information, go to http://www.whatismyip.com.
The more information you add to a case, the better NetSuite Customer Support can serve you. If you are using a PC, open a command prompt and run the following commands to gather more information to add to your case:
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Execute a Domain Name System (DNS) lookup on the affected domain. For example, if you are having trouble with <accountID>.app.netsuite.com, then type the following command, and press Enter.
nslookup.exe <accountID>.app.netsuite.com.