1. Account Administration
  2. Account Setup
  3. NetSuite Users & Roles
  4. NetSuite Users Overview
  5. Changing a User's NetSuite Password
  6. To change a user's NetSuite password with the User Access Reset Tool

To change a user's NetSuite password with the User Access Reset Tool

  1. In your Administrator role, go to Setup > Users/Roles > User Management > User Access Reset Tool.

  2. On the User Access Reset page, enter the email address of the user who requires your help.

  3. Check the appropriate box or boxes. You can check multiple boxes if the user needs help with more than one thing.

    1. Initiate Password Reset - check this box to send an email to the user containing a link so that the user can reset the NetSuite password.

    2. Clear User's Security Questions - check this box to clear the user's security questions. The user will be prompted to set up new security questions and answers after the next login to NetSuite.

    3. Unlock The User's Access - check this box to unlock NetSuite access for a user who is locked out of NetSuite after submitting five consecutive incorrect passwords.

    4. Reset 2FA Settings - check this box to reset (or clear) the user's settings for 2FA. The user will be prompted to enter new 2FA settings after the next login to NetSuite with a 2FA required role.

  4. Click Save.

Related Topics

General Notices