Data Privacy
This chapter explains how the SuiteCommerce Analytics Data feature follows NetSuite’s rules for data minimization, deletion, and letting shoppers opt in or out.
PII and Data Minimization
Personally identifiable information (PII) is data that can be used to identify someone. PII includes basic details like name, location, or phone number, and can also cover browsing or buying habits. PII rules vary by country, but they usually have strict guidelines for collecting, storing, and deleting personal information. There are also rules about who can access PII and how long it is kept.
A common theme is collecting the least amount of data you need to do the job. This theme is often called data minimization.
Keep reading to learn how NetSuite works to follow these PII guidelines.
Data Retention
NetSuite applies guidelines to ensure aging analytics data is deleted on a timely basis, and the way the data is deleted keeps it from being recreated, accessed or read.
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Time-based Deletion — Shopper analytics data is deleted six months after it is collected.
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Related Record Deletion — If a shopper’s customer record is deleted, that shopper’s analytics data is deleted six months after the record deletion.
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Deletion by SuiteCommerce Customer — Customers can delete their shopper’s customer record in NetSuite.
Customers cannot delete the End User Identifiable Information (EUII) data saved in temporary data stores. Temporary EUII data is automatically removed from NetSuite after 30 days plus an offline index retention period.
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Deletion by NetSuite — Authorized NetSuite personnel can delete shopper data upon receiving a request from the shopper or the SuiteCommerce customer.
Customers and shoppers cannot delete the EUII data saved in temporary data stores. However, this data is automatically removed from after 30 days.
Data Security
Only authorized NetSuite staff can access shopper data, and safeguards limit how much and what kind of data they can see. Access to data that is specific to a SuiteCommerce web store is determined by the web store owner’s administrator and by NetSuite.
Data Portability
SuiteCommerce Analytics Data gives customers different ways to get structured, machine-readable data they’ve permitted to be uploaded and stored in NetSuite.
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Analytics data is saved as NetSuite records, and the platform supports several ways to export this data.
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Customers can use NetSuite’s Saved Search and Workbook Analytics features to export analytics data in CSV format.
Data Availability
To ensure availability of shopper analytics data stored in NetSuite, information saved to customer or contact records is stored in the Oracle database with all other NetSuite customer data.