Canceling Electronic Invoices for Services for Brazil (Brazilian Hub SuiteApp)

If you want to cancel an electronic invoice for services (NFS-e), research the deadline and requirements set by the government of the city where the subsidiary is located.

To cancel an NFS-e on invoices:

1. Go to Transactions > Sales > Create Invoices > List.

2. Find the transaction that generated the NFS–e you want to cancel and click View to open it in view mode.

   To cancel an electronic invoice, the transaction must meet the following requirements:

   • Under Classification, in the Localidade field, the location of the subsidiary must have been selected.

   • On the E-Document subtab, in the E-Document Status field, the status must be Sent.

   • On the NFS-e subtab, in the Status NFS-e field, the status must be Emitida.

     The NFS-e and e-document statuses ensure that the system successfully generated and certified the electronic invoice, so you can cancel it.

   • To cancel invoices, you must have created and associated the Código Fiscal de Operações e Prestações (CFOP) code 1.999 with all Mercosur Common Nomenclature (MCN) codes subject to cancellation.

     For more information, see Setting Up MCN Codes (Former Brazil Localization SuiteApp) and Setting Up CFOP Codes (Former Brazil Localization SuiteApp).

3. If you are canceling an electronic invoice certified by the Barueri (SP) tax authority or an authority that uses the GIAP standard, in the Motivo do Cancelamento field, select the reason for the cancellation.

4. Click Cancelar Nota.

   The Cancelamento Notas Fiscais page opens.

5. To generate the cancellation e-document, click Generate E-Document.

   If the e-document generation is successful, the Send E-Document button appears at the top.

6. Click Send E-Document.

   If the e-document sending is successful, a confirmation message appears at the top of the page.

7. If you want to confirm the electronic invoice cancellation, do the following:

   1. On the Cancelamento Notas Fiscais transaction, click the E-Document subtab .

   2. In the Status field, verify the e-document status.

      If the cancellation was successful, the status is Sent.

   3. Go back to the original invoice transaction.

      1. At the top of the page, verify the status of the transaction.

         If the cancellation was successful, the status is Paid in full.

      2. Click the NFS-e subtab.

      3. Under NF-e, in the Status NFS-e field, verify the electronic invoice status.

         If the cancellation was successful, the status is Cancelada.

      4. Click the Related Records subtab.

      5. Verify if the system created a credit memo to register the cancellation.

         To view the credit memo, click the date.

Related Topics

• Canceling Electronic Invoices for Brazil (Brazilian Hub SuiteApp)
• Roles and Permissions for Canceling Electronic Invoices for Brazil (Brazilian Hub SuiteApp)
• Canceling Electronic Invoices for Goods for Brazil (Brazilian Hub SuiteApp)

General Notices