Receiving Goods Returned From Customers for Brazil

Note:

To access the Brazil Localization SuiteApp documentation in Brazilian Portuguese (Português do Brasil), see Brazil Localization.

In Brazil, when customers return goods to your company, you need to register the transaction on a new electronic invoice for goods. Returning goods reverses the sale fully or partially.

You can record a goods return from a customer in the following situations:

• If the items weren't delivered.

• If the customer refuses the delivery.

• If the goods are damaged or present defects covered on the product warranty.

To receive goods returned from customers for Brazil:

1. Go to Transactions > Sales > Create Invoices > List.

2. Click View next to the transaction you want.

3. Click Return Goods.

   NetSuite creates the goods return transaction.

4. Review the items being returned.

   1. Click the Items subtab.

   2. If the automatically populated code doesn't apply, in the CFOP Code column, enter the appropriate Código Fiscal de Operação e Prestação (CFOP) code.

      NetSuite automatically populates the field with the default return CFOP code for the invoice's CFOP code.

   3. If only some of the items are being returned, remove the items that aren't part of the return.

   4. After you choose the items being returned, in the Origin Code field, review the origin.

      NetSuite populates the origin based on your item and inventory details records. To change the origin, you must edit these records, or create or edit the transaction through an integration.

5. If the transaction involves shipping, enter the shipping information.

   For more information, see Entering Shipping Information for Electronic Invoices for Brazil.

6. On the Billing subtab, in the Bill To Select field, select the billing address.

   NetSuite displays the billing address in the Bill To field. For more information, see Adding Billing Information to a Transaction.

7. Add the e-document sending information.

   1. Click the E-Document subtab.

   2. In the E-Document Template field, select a template for this transaction.

   3. In the E-Document Sending Method field, select the sending method.

      If you set a default e-document template and sending method, NetSuite automatically populates these fields. If necessary, you can select a different template or sending method. For more information, see Defining E-Document Sending Preferences.

8. Click Save.

   NetSuite saves the goods return.

9. Generate and certify the electronic invoice.

   For more information, see Generating Electronic Invoices for Brazil.

Related Topics

• Generation of Electronic Invoices for Brazil
• Returning Goods to Vendors for Brazil
• Transaction Information in Electronic Invoices for Brazil
• Generating Electronic Invoices for Brazil

General Notices