Returning Goods to Vendors for Brazil

Note:

To access the Brazil Localization SuiteApp documentation in Brazilian Portuguese (Português do Brasil), see Brazil Localization.

In Brazil, when you return items to a vendor, you need to register the return on an electronic invoice for goods (NF-e). Returning the goods reverses the purchase transaction.

If an error occurs during the e-document generation, review the E-Document Audit Trail subtab and the execution logs for the E-Document Generation Service SU script (Script ID: customscript_ei_generation_service_su). For more information about script logs, see Viewing a List of Script Execution Logs.

To return goods to vendors in Brazil:

Create a vendor return authorization from the original vendor bill.

For more information, see Vendor Return Authorization Overview.

Note:
When you create the vendor return authorization from the vendor bill, NetSuite automatically carries over information from the vendor bill on the vendor return. If you create the vendor return authorization from the purchase order or individually, you will need to manually enter information for the e-document certification.
Ship the authorized vendor return.

For more information, see Shipping Authorized Vendor Returns. When you ship the items, NetSuite creates an item fulfillment transaction.
Credit the authorized vendor return.

For more information, see Crediting an Authorized Vendor Return. NetSuite creates a bill credit transaction.
On the bill credit transaction, do the following:
1. In the Transaction Nature field, select the transaction nature that applies to this transaction.
  
  NetSuite only displays transaction natures associated with the selected e-document category. If you associated the e-document category with a transaction nature record, NetSuite automatically populates the transaction nature. You can change it to any other transaction nature. For more information, see Setting Up Transaction Natures for Brazil.
2. To add more information about this transaction to the electronic invoice, do the following:
  - To use a predefined additional information text, in the Additional Information Preset field, select an additional information preset.
    
    NetSuite populates the Additional Information field with the predefined text. If you need to provide more information, you can edit the content in the field. For more information, see Creating Additional Information Presets.
  - To add information that is specific about this transaction, in the Additional Information field, enter the relevant information.
    
    If the information exceeds the character limit defined by the tax authority, the system truncates the content.
3. (Optional) Review the items you are returning.
  1. Click the Items subtab.
  2. If the automatically populated code does not apply, in the CFOP Code column, enter the appropriate Código Fiscal de Operação e Prestação (CFOP) code.
    
    NetSuite automatically populates the field with the default return CFOP code for the invoice’s CFOP code.
  3. If only some of the items are being returned, remove the items that are not part of the return.
4. If the transaction involves shipping, click the Shipping subtab.
  1. Under Carrier Information, enter the relevant information about the shipping carrier.
    1. Set the shipping carrier.
      - If you want to set an existing vendor as the shipping carrier, in the Shipping Vendor field, select the vendor.
        
        NetSuite populates the Name, Federal Tax Registration, State Tax Registration, Address from Brazil, City from Brazil, and State from Brazil fields based on the vendor record.
      - If you want to set a custom shipping carrier, do the following:
        
        In the Name field, enter the legal name of the shipping carrier.
        
        In the Federal Tax Registration field, enter the shipping carrier’s federal tax registration number.
        
        If the shipping carrier is a company, enter the Cadastro Nacional de Pessoas Jurídicas (CNPJ) number. You can enter the 14-digit number using one of the following formats: 00000000000000 or 00.000.000/0000-00.
        
        If the shipping carrier is an individual, enter the Cadastro de Pessoas Físicas (CPF) number. You can enter the 11-digit number using one of the following formats: 00000000000 or 000.000.000-00.
        
        In the State Tax Registration field, enter the shipping carrier's state tax registration number.
        
        In Brazil, the state tax registration number identifies a company subject to state taxes. This tax registration number is issued by the state where the carrier is located. Enter numbers only.
        
        In the Address from Brazil field, enter address of the shipping carrier.
        
        Include the street suffix (for example, avenue, boulevard, road, route, or street), street name, number, and district.
        
        In the City from Brazil field, select the city where the address is located.
        
        Warning:
        Do not use the browser's autocomplete feature to populate the City from Brazil field, it can lead the page to stop responding. You can refresh the page if it stops responding, but be aware that this action erases unsaved changes.
        
        In the State from Brazil field, enter the acronym of the Brazilian state where the address is located.
    2. In the Type of Shipping Service field, select the type of shipping services you hired from the shipping carrier.
    3. In the ANTT Code field, enter the shipping carrier’s Agência Nacional de Transportes Terrestres (ANTT) code.
    4. In the License Plate field, enter the license plate number of the vehicle assigned to ship the items.
    5. In the State of the License Plate field, enter the acronym of the state of the vehicle’s license plate.
  2. Under Shipment Information, enter the relevant information about the shipment.
    1. In the Quantity field, enter the quantity of items being shipped.
    2. In the Species field, enter the type of the shipment or the items being shipped.
      
      For example, boxes, bundles, pallets, or units.
    3. In the Brand field, enter the brand of the items being shipped.
    4. In the Numbering field, enter the numbering of the shipment or the items being shipped.
      
      You can enter a serial number, inventory number, or any other number that is relevant.
    5. In the Gross Weight field, enter the gross weight of the items being shipped.
      
      The gross weight is the total weight of the items and their packaging.
    6. In the Net Weight field, enter the net weight of the items being shipped.
      
      The net weight is the total weight of the items without the packaging.
5. Click the E-Document subtab.
  
  Add the e-document sending information:
  1. In the E-Document Template field, select a template for this transaction.
  2. In the E-Document Sending Method field, select the sending method.
    
    If you set default a e-document template and sending method, NetSuite automatically populates these fields. You can change the selections if you want. For more information, see Defining E-Document Sending Preferences.
6. Click the E-Document Certification subtab.
7. In the Certified E-Document Series field, under Certified E-Document Details, select the series assigned to this transaction’s e-document.
  
  If you associated a default series for the combination of subsidiary, e-document category, and tax authority you are using, NetSuite automatically populates the series. You can change it to any other series associated with the same combined information. For more information, see Creating E-Document Series.
8. Click Save.
  
  NetSuite saves the bill credit.
9. Verify if the system generated a number for the e-document.
  1. Click the E-Document subtab.
  2. Click the E-Document Certification subtab.
  3. In the Certified E-Document Number field, verify if NetSuite displays a number.
  4. If the field is clear, click Edit.
  5. Click Save.
    
    Repeat the previous steps to check if NetSuite assigned a number to the e-document.
10. Click Generate E-Document.
11. Click Certify E-Document.
12. Refresh the page until the Certified E-Document Status field in the E-Document Certification subtab is set as Certified or Rejected.
13. (Optional) If the status is Certified, you can do the following:
  1. To download the XML representation of the e-document, in the Certified E-Document File field, click Download.
  2. To download the PDF representation of the e-document, in the Certified E-Document PDF File field, click Download.
  3. To send the certified e-document to the customer, click Send E-Document.
14. (Optional) If the status is Rejected, you can do the following:
  1. Click the E-Document Audit Trail subtab.
  2. Review the details.
  3. Click the E-Document Certification subtab.
  4. In the Return Message field, review the message.
  5. In the E-Document Certification Return field, click View.
    
    The e-document certification return record opens. In it, you can review more details about the e-document certification.
    
    Note:
    Review the return message and other error details. Depending on the error, you may need to edit the transaction. To retry the certification, generate the e-document again, and then certify it.

To return goods to vendors in Brazil:

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