What's New in Ask Oracle

Note:

These release notes describe Ask Oracle functionality. Ask Oracle is being made available to customers in phases in the coming months. When available, Ask Oracle can be enabled at the discretion of your account administrator, but it may not be available in your account yet.

This topic describes the enhancements made to Ask Oracle in each of the monthly releases for NetSuite 2026.2.

October
September
August

October

Ask Oracle Customer-Specific Item Pricing

Ask Oracle can provide the price level and exact unit rate that the pricing engine selects for a customer purchasing an item. Pricing responses consider the customer and item, as well as the quantity, currency, subsidiary, and effective date, when applicable.

You can also use Ask Oracle to compare prices across quantities or customers. The feature supports accounts with Advanced Pricing and Multiple Pricing enabled or disabled.

Personalize Ask Oracle Responses with Saved Instructions

Save instructions that Ask Oracle applies to every chat for your current user. Describe your work responsibilities, preferred format, or recurring business context for tailored Ask Oracle responses. Ask Oracle uses the saved guidance so you don't need to repeat it in each chat. Instructions are specific to your user. Manage your saved instructions in the Ask Oracle settings.

Select Options in Ask Oracle Responses

Ask Oracle now provides options in its responses when it needs more information or recommends a next action. Select one of the options to continue the chat, or steer the conversation by entering an alternative response.

Ask Oracle Chat Updates

When you collapse Ask Oracle or switch chats with a response in progress, Ask Oracle shows a notification when its response is ready. To return to the newly updated chat, open the notification.

Find Ask Oracle Chats by Title

Find a previous chat in Your chats without scrolling through the entire history. Enter part of the chat title in the search field to display matching chats, then select the chat you want to review or continue. Clear the search field to restore the full list. Search matches chat titles only; it doesn't search messages or other chat details.

Pin Chats in Ask Oracle

Keep important conversations at the top of your Ask Oracle chat history. Pin a chat from your chat history to place it in the Pinned chats section above your other conversations. View Your chats to find pinned conversations. Unpin it when you no longer need it there.

For more about previous conversations, see Continuing Previous Conversations in the Help Center.

Dark Mode for Ask Oracle in Mobile

Ask Oracle mobile applications now use dark mode by default across chat management and chat experiences. This setting is applied automatically.

New and Updated Core Skills Available in Ask Oracle

New core skills are now available to invoke in Ask Oracle, and several existing skills have been updated. Core skills are ready-to-use skills authored by NetSuite for common business workflows. These skills help you get to useful answers faster by applying a consistent analysis pattern for business tasks.

The following core skills are now available:

Accounts receivable reconciliation - Analyzes reconciliation files and compares the GL Accounts Receivable balance with available support data to identify likely residual causes and lines for review
Custom agent configuration - Guides users through creating or editing custom agent configurations in Agent Studio, developing a plan they can refine and approve before the agent draft is updated
Period close template planner - Creates and edits period-close template drafts from uploaded checklists and recommends tasks
Reconciliation file routing - Selects the analyzer linked to a reconciliation setup and uses its linked support lines for review
Skill creator - Creates reusable private skills from user-provided files, requirements, or conversation content for recurring work

The following existing core skills have been updated:

Overdue customer analysis - Now focuses on identifying overdue customers and reviewing unpaid invoice exposure. It also focuses on past-due balances, due dates, days overdue, and AR aging, including invoice-to-aging comparisons for supported current and as-of-date views.
Period close readiness review - Renamed to "Period close management". It now focuses on Intelligent Close Manager close-plan progress, forecasts, schedule risks, task health, and historical comparisons. It also distinguishes task readiness from accounting readiness and formal closure.
Pricing configuration review - Now focuses on identifying pricing and scope, resolving customer-item unit prices, counting stored configurations, and showing where to inspect each record.
Workflow manipulation - Now focuses on multi-state workflow creation with conditional routing, approval processes, status updates, and automatic or button-driven transitions.

For more information, see Ask Oracle Skills and Core Skills.

September

Improved Prompt Context and Chat Recovery in Ask Oracle

Ask Oracle provides a smoother experience when you build prompts and return to recent chats.

Use the context flow to add context, apply a skill, or work with an AI agent before you submit a prompt. Browse agents and skills without losing your prompt, selected context, or attachments. The available context, agent, and skill options depend on your role and account configuration. For details, see Ask Oracle in the Help Center.

When you reopen Ask Oracle within 15 minutes of closing it, it restores your previous chat. If you reopen it after 15 to 60 minutes, Ask Oracle gives you the option to return to the previous chat from history. If you reopen it after more than 60 minutes, Ask Oracle starts a new chat.

Discover Ask Oracle Features

Discover Ask Oracle features when you open a new chat session. New chats display spotlighted features with a brief description of their capabilities, helping you find new functionalities that can support you in your daily tasks.

Specify a Report in Ask Oracle Queries

Specifying a standard or custom report directs Ask Oracle to use that report as the query source when asking business questions. In addition to existing options for specifying a report by name, you can now enter the URL or a report ID when querying Ask Oracle.

Note:

Ask Oracle respects access roles and permissions. Users can access business information through Ask Oracle only when they have permission to access the relevant source report.

You can specify which report Ask Oracle should use in the following ways:

Specify the name of a report
- Use the at symbol and the report name
  
  @Income Statement
  
  Ask: Was my net income positive for the last fiscal year, FY2025?
- Click the plus icon to Add context
  
  See Adding Context to Your Ask Oracle Prompts for more information.
  
  Ask: What inventory item was our best seller last month?
Include the URL of a report

Ask: Analyze the report at https://1234567.app.netsuite.com/next/report/230 and identify items that I should investigate.
Mention the ID of a report

Ask: Use report 325 to tell me the balance of the cash account as of March 2026.

Ask Oracle will provide a response that includes a link to view the source report. The response also includes a link to download a CSV export of the report data.

For general information about the Ask Oracle feature, see Ask Oracle.

New Core Skills Available in Ask Oracle

New core skills are now available to invoke in Ask Oracle. Core skills are ready-to-use skills authored by NetSuite for common business workflows. These skills help you get to useful answers faster by applying a consistent analysis pattern for business tasks.

The following core skills are now available:

Inventory exceptions review - Finds instances of a common inventory exception and recommends corrective actions
Inventory movement insights - Analyzes item movement and the balance between demand and supply across locations
Narrative insights records - Summarizes concrete NetSuite records into factual narrative insights
Narrative insights reports - Summarizes eligible NetSuite legacy reports into factual narrative insights
Supply chain persona based responses - Provides read-only supply chain and inventory analysis and recommendations tailored to the audience and decision timeframe

For more information, see Ask Oracle Skills and Core Skills.

August

Ask Oracle Job Details

See how Ask Oracle is answering your prompt. When your request includes multiple tasks, Ask Oracle can complete them as separate jobs and combine the results. Open the task menu at the top right of Ask Oracle to see the list of in progress or completed jobs. Click on a job to review its reasoning and outcome. Ask Oracle combines results from completed tasks into one response.

The jobs menu is available when Ask Oracle uses jobs to complete your request.

Ask Oracle Supports Uploading More Document Types

Use Ask Oracle to upload a document and ask questions about its content. Ask Oracle supports PNG, JPG, JPEG, PDF, TXT, CSV, DOC, DOCX, XLS, XLSX, PPT, and PPTX documents. By uploading document you can summarize information, extract details, and get help understanding the information in the document.

Open Ask Oracle, attach a supported document type, and enter your prompt. Ask Oracle supports one document per chat turn. Administrators enable this feature for specific roles and it requires upload access to the file cabinet.

Select an Ask Oracle Effort Level

Before you send Ask Oracle a prompt, set an effort level that suits the complexity of your request. The selected level helps Ask Oracle apply an appropriate amount of effort when it responds. Choose auto, the default setting, to let Ask Oracle assess the complexity of your request. Alternatively, set the effort level manually by choosing between low, medium, high, or maximum.

New Core Skills Available in Ask Oracle

The following core skills are now available:

ns-fulfillment-performance-insights - Analyzes Item Fulfillment timing across picking, packing, shipping, and the overall fulfillment lifecycle to identify delays and bottlenecks
ns-inventory-balance-viewer - Shows real-time inventory levels, with views tailored to your specified criteria
ns-inventory-impact-review - Reviews, confirms, and explains the inventory impact of transactions
ns-item-creation-assistant - Opens Item Creation Assistant with an uploaded catalogue for item extraction and review before creation
ns-pricing-configuration-review - Reviews NetSuite sales pricing configuration in the current account using read-only evidence for item prices, price levels, customer pricing, quantity pricing, and more
ns-workflow-manipulation - Creates basic, event-based, single-state SuiteFlow workflow drafts from natural language requests for record automation

For more information, see Ask Oracle Skills and Core Skills.

General Notices