Support Case Type

Support case type categorizes the kind of issue or request associated with each support case, for example, Request, Question, or Problem.

This record is not a subrecord and does not have subrecords.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case status REST record is supportcasetype.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Type

Code Sample

The following samples show common use cases for support case type.

Creating a Support Case Type

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasetype
Body: { "name": "Request" }

Reading a Support Case Type

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasetype/{id}

Updating a Support Case Type

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasetype/{id}
Body: { "description": "Customer asks for a new service or action" }

Deleting a Support Case Type

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasetype/{id}