Support Case Status

Support case status defines the current state or progress of a support case, for example, Awaiting Customer, In Progress, or Closed.

This record is not a subrecord and does not have a subrecord.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case status REST record is supportcasestatus.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Status

Code Sample

The following samples show common use cases for support case status.

Creating a Support Case Status

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus
Body: { "name": "Awaiting Customer" }

Reading a Support Case Status

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus/{id}

Updating a Support Case Status

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus/{id}
Body: { "description": "Waiting on customer response to proceed" }

Deleting a Support Case Status

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasestatus/{id}