Support Case Priority

Support case priority defines the severity or urgency assigned to a support case, for example, Critical, High, Medium, or Low.

This record is not a subrecord and does not have a subrecord.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case priority REST record is supportcasepriority.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Priority

Code Sample

The following samples show common use cases for support case priority.

Creating a Support Case Priority

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority
Body: { "name": "Critical" }

Reading a Support Case Priority

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority/{id}

Updating a Support Case Priority

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority/{id}
Body: { "description": "Severe business impact" }

Deleting a Support Case Priority

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcasepriority/{id}