Support Case Origin

Support case origin defines how a support case was initially reported for example, by phone, email, or web chat.

This record is not a subrecord and does not have any subrecords.

For information about using the REST API Browser, see The REST API Browser.

Record ID

The record ID for a support case origin REST record is supportcaseorigin.

Prerequisites

You must enable the following before you can use this record through REST web services:

Feature: CRM > Customer Support and Service
Permission: Setup > Support Case Origin

Code Sample

The following samples show common use cases for support case origin.

Creating a Support Case Origin

              POST https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin
Body: { "name": "Chat" }

Reading a Support Case Origin

              GET https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin/{id}

Updating a Support Case Origin

              PATCH https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin/{id}
Body: { "description": "Real-time assistance via web chat" }

Deleting a Support Case Origin

              DELETE https://demo123.suitetalk.api.netsuite.com/services/rest/record/v1/supportcaseorigin/{id}