Size Limits for Emails and Attachments
NetSuite email size limits include both the email message contents and any attachments included in the email.
Outbound Email Limits
The total email size limit is 15 MB for outbound emails. This limit is for the email message content and all attachments. The limit allows room for the system to add other items required, such as the email header information and message encoding. This means that after the system processes the email to be sent, the resulting email sent from NetSuite may be larger than 15 MB.
Attachment size limits can vary, depending on what you are sending. The following table summarizes the size limits for email messages and for each attachment sent from NetSuite.
|
Sender from NetSuite |
Total Email Size Limit |
Individual Attachment File Size Limit |
Notes |
|---|---|---|---|
|
Marketing email merge |
15 MB |
5 MB |
-- |
|
Records |
5 MB |
-- |
|
|
SuiteFlow “Send Email” action |
10 MB |
-- |
|
|
Dunning Letters SuiteApp |
5 MB |
The email has a link to the folder where the PDF files are stored. If a PDF file exceeds the limit of 5MB, it is split into separate files, which the recipient is informed of in the email. |
|
|
SuiteCommerce InStore (SCIS) |
10 MB |
If the file size exceeds the limit, the SCIS application may fail when you click the button to email or print a receipt when a transaction ends. To prevent this, use scaled down or lower resolution images for products in SCIS. |
Inbound Email Limits
The following table summarizes the size limits for email messages and each attachment sent to NetSuite.
|
Receiver in NetSuite |
Total Email Size Limit |
Individual Attachment File Size Limit |
Notes |
|---|---|---|---|
|
Email Capture Plug-in |
25 MB |
10 MB |
-- |
|
Email Case Capture |
10 MB |
Not specified, but less than the 10 MB email size limit |
If an inbound case capture email message is larger than 10 MB, the system may fail to create a case. You may find that an email message larger than 10 MB in size does create a case. However, case creation in this situation is not guaranteed. |
|
Transaction Email Capture SuiteApp |
10 MB |
5 MB |
|