Concurrency Governance Limits Based on Service Tiers and SuiteCloud Plus Licenses

The governance limit for concurrent requests is based on the service tier and the number of SuiteCloud Plus licenses available for your each production, sandbox, and release preview accounts. The base limit is increased by 10 for each SuiteCloud Plus license.

The following table and example show the existing service tiers.

Service Tier

Account Base Limit

Shared, 3

5

2

10

1, 1+

15

0

20

For example, if you are on Service Tier 1 and you have five SuiteCloud Plus licenses, the limit for concurrent requests in your production account is 65 (15+5*10). If you are on shared service with one SuiteCloud Plus license, your account limit is 15 (5+10).

The following table and example show the service tiers that apply to new contracts as of June 2020.

Service Tier

Account Base Limit

Standard

5

Premium

15

Enterprise

20

Ultimate

20

For example, if you are on Service Tier Ultimate and you have five SuiteCloud Plus licenses, the limit for concurrent requests in your production account is 70 (20+5*10). If you are on the standard service tier with one SuiteCloud Plus license, your account limit is 15 (5+10).

Important:

For development and partner accounts, the base limit is always five, and the limit does not scale with the number of SuiteCloud Plus licenses.

The account concurrency limit for your account is displayed on the Integration Governance page. You can access this page at Setup > Integration > Integration Management > Integration Governance.

For information about service tiers, see NetSuite Service Tiers.

For more information, see SuiteCloud Plus Settings.

To help you decide whether you need more SuiteCloud Plus licenses, see the following decision tree.

Concurrency governance decision-making flowchart

Related Topics

Web Services and RESTlet Concurrency Governance
Concurrency Governance for Internal Applications
Effects of Authentication Method on Concurrency Governance
Account Concurrency Monitoring Resources
Errors Related to Concurrency Violations
Recommended Actions
Retrying Failed Web Services Requests
Sample Scenario
Frequently Asked Questions

General Notices