Troubleshoot Domain Setup Errors
After you have set up a domain, you can view its status in NetSuite on the Set Up Domains page where all your domain names are listed. To help you troubleshoot domain setup issues, the Domain Status feature conducts health tests and flags any issues related to Deployment, DNS, and Certificate.
You can view a summary of your domain’s health on the Set Up Domains page by status icons displayed in the Deployment, DNS, and Certificate columns. If you notice any anomalies in these columns, click View next to your domain name to troubleshoot. The Status section displays the cause of the problem.
To actively monitor your domain health, add the Domain Configuration Alert reminder to your reminder portlet. For more information, see Setting Up Reminders.
The Status section can contain the following message types:
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Informational – These messages provide information about an ongoing or completed task.
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Warning – These messages highlight exception conditions that might cause future problems if not resolved.
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Error – These messages indicate the task was not completed because of a user or system error and requires user action.
There is also information about the actions that can trigger these messages. The issues fall into one of three categories:
For secure domains, the DNS column on the Set Up Domains page includes the status for both DNS and DNS Verification. If there is an issue with one or both statuses, an error icon displays in the DNS column.
For non-secure domains, the DNS column on the Set Up Domains page includes the status for DNS. If there is an issue with the DNS, an error icon displays in this column.
The ‘This domain already exists’ error does not fall into any of these categories. This message is displayed when you try to create a domain record that either exists already or has recently been deleted. It can take up to two hours for the DNS record of a deleted domain to be completely removed from all DNS servers. You must wait until the record is completely removed before you can create it again.