Viewing Related Warranty Claim Records

Return authorizations and item receipts you create on a warranty claim are tracked in the claim record. Only approved return authorizations are tracked.

From a claim, you can open related records in view or edit mode.

To view related records of warranty claims:

1. Go to Lists > Warranty and Repairs > Warranty Claims List.

2. On the Warranty Claim: Results page, click the View link for the claim record.

3. On the Warranty Claim page, click the Related Records subtab and then click the Claim Transactions subtab.

4. In the list of claim transactions, you can access the record by doing either of the following:

   • Click the Edit link to open the record in edit mode.

   • In the Document Number column, click the number link to open the record in view mode.

   In view mode, you'll see options to approve an RMA, create an item receipt, or create claim related transactions.

   • Approving Return Authorizations for Warranty Claims

   • Creating Item Receipts from Warranty Return Authorizations

   • Managing Refund, Repair, and Replacement Claims

Related Topics

• Return Authorizations for Warranty Claims
• Creating Return Authorizations for Warranty Claims
• Approving Return Authorizations for Warranty Claims
• Creating Item Receipts from Warranty Return Authorizations

General Notices